Ronnie 17
Friday, February 7, 2025
After updating the app a few hours ago, I went to make a purchase and I'm unable to. The screen loads then an error message pops up and then the screen goes blank. I've restarted my phone and that didn't help. The issue is only with the e.l.f. app. All my other apps work just fine. I even tried to make a purchase on the e.l.f. site through my browser and I still get the same error message. This isn't the first time I've had an unresolved issue with the e.l.f. app or their website. Edited
Ladybug 110
Saturday, September 6, 2025
Disappointed in Matt Rife ad. The app is easy to order on. Could use some other improvements. Even though the app shows that you're logged in, it doesn't save certain things, like the Beauty Profile. A lot of links take you out of the app to a web page (ex: FAQ's, complaints, ads) and even if you manage to login on that web page it doesn't save to the app and it's not on your profile on the website when you log back in. The scanned receipts disappear. Edited
Mike and Linda Lehman 210
Wednesday, June 14, 2023
I have been using it to make several purchases tonight. It has taken over 2 hours! 80% of the time is trying to adjust my cart. If I added 2 of the same items to the cart, but I only want 1, I have to put both into a wish list, go back to the item listing, add 1 to my cart. Ugh!! I can't seem to remove items from my cart, I can only wishlist them. At this point I am just wish listing 90% and waiting the full 2 minutes for it to decide if that is ok!
e.l.f. Cosmetics
Wednesday, June 14, 2023
Hi! We are so sorry that you're having issues with the app. Can you write to us at
[email protected]? Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate immediately & solve the issue.
Erika Helms 211
Monday, January 22, 2024
The app is frustrating to use. It doesn't seem to update and you're lucky if you have to put your phone down in the middle of putting items in your cart (they might not be there when you get back!). The desktop app is better, more user-friendly (but it still has its own set of issues). The app is useful for quick reorders or checking a status of your order, but you can just as easily sign up for text alerts.
e.l.f. Cosmetics
Wednesday, January 24, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at
[email protected]. Thank you!
Sara Fowler 409
Wednesday, December 23, 2020
The app looks great. It operates slow though & it keeps glitching & then asking if I'm a human because it keeps glitching. It's getting super annoying super quickly. It def needs an update. Also, one of the glitches it is signing me out & clicking the sign in button repeatedly. I swear! The app could be a great one, but they need to fix all the glitches to make it functional.
e.l.f. Cosmetics
Tuesday, January 5, 2021
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at
[email protected]. Thank you.
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