Robert DeNero 4
Wednesday, July 9, 2025
The app allows clients to book without giving contact info. If you run an appointment based business, you have no way to require a phone number to be given before people book. my business saw a significant no call no show rate increase since this was instituted. We have used mindbody for a little under 2 years and I cant switch away fast enough. absolutely horrible. Not user friendly at all on the back end. Runs like a decent platform bought and stripped down by a hedge fund. AVOID.
Tracy Burns 1
Thursday, March 20, 2025
Annoying!!! Frequently need to uninstall/ reinstall to reset the app because it gets caught in a log in loop. App doesn't always work. Some features aren't accessible except for admins not staff. And recently something changed. I used to get email notifications when clients booked/ cancelled appointments. Now that doesn't happen anymore. I have notifications turned on in the app settings but still nothing. Frustrating. Edited
Morgean 2
Thursday, April 17, 2025
most expensive mistake I've ever made working with this company not even a week in and had issues it took forever to resolve 3 months in we canceled and paid to get out of our contract. I've never worked for a company that requires a contract with no demo. I should of known that was a bad sign. if you do massage don't use this app it's more for hair salons or gyms with classes. it's super difficult to setup and not user friendly most of my clients hated it as txt wasn't default mostly all email. Edited
A Google user 8
Wednesday, January 16, 2019
Constant issues. I call tech support and they take an outrageous amount of time to pretend to fix anything, if at all. They charge clients once their account is closed. We closed our business account so we no longer have any bank associated with the business. They continued to charge clients then blamed us. The app itself also rarely worked properly. I do not recommend MindBody Business. It wasnt just one bad experience or just app issues. Like I said in the review, constant multiple issues. Edited
MINDBODY Inc
Wednesday, January 16, 2019
We're sorry to hear you had a negative experience. We'd love to hear more about how the app can be improved. Any specific feedback you have on the app's functionality is appreciated.
A Google user
30
Saturday, April 27, 2019
please please please fix this app for Android users. The minute i open the app it crashes. i cant get past the loading screen. update: It's been 4 months and no changes. How many times has this app been updated since then? I've frequently uninstalled and installed the app but to no avail. Thing is, it's not just me having this issue. Everyone in my spa who has an Android phone has been unable to use the app at all because it crashes immediately upon opening it. Edited
MINDBODY Inc
Wednesday, January 16, 2019
Our apologies for any frustration felt as a result of this experience. We're researching long-term solutions to prevent this in a future update to the app. In the meantime, please delete and reinstall the app, to improve the app's reliability.
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