Jim Bunting 66
Saturday, March 1, 2025
Do not open app unless on wifi. I had to clear the cache which caused me to log in again. After logging in, not doing anything else, I get an alert that i have a spike in data usage. 190mb just to log in and load the app! Ridiculous! The app is good for editing but not much else. But just cost me $2 on my bill just to log in. Get rid of all the bloat or make an option to not load previews/videos/ads unless on wifi! And don't download firmware updates unless on wifi! Edited
Insta360
Monday, March 3, 2025
Hi, we’re sorry to hear about it. It’s possible that the app downloaded templates or other resources. To avoid this, we recommend after clearing the cache and only opening the app when connected to Wi-Fi.
We’ll share your feedback with our development team to explore options for reducing data usage.
Thank you for your understanding.
Austin R 103
Wednesday, April 30, 2025
you broke the app in the update. it's now sluggish and lags. constant crashes that have never happened before. freezes phone now, s24 ultra, never did that before. Basically, you broke what wasn't broken. added an extra step before you can edit a video. It's not a big deal, just low-key stupid and slightly annoying. Anyway, 1 star until I stop crashing.✌️
Insta360
Sunday, May 4, 2025
Hi, sorry for the inconvenience! Please try switching back to the old version within the app by going to My> About Insta360>Switch to Old Version. If the issue persists, please send your phone model and Log ID(In App Me/setting>About Insta360>Diagnostic Info>send) to
[email protected] for further technical assistance.
Bobby Kawamura 3
Wednesday, July 2, 2025
This app is buggy and crashes often. it disconnects at seemingly random operations. It's the only thing available that I know of for the insta 360. It is basically confused as to whether or not its job is to control the camera, a social media platform, or upsell you more stuff. I think I think upselling 360 accessories won. camera and image management lost. Edited
Insta360
Thursday, July 3, 2025
Hi, sorry for the inconvenience. Please try to clear the cache and close other running apps to see if it works. If issue persists, please send phone model, app version, a screen recording and APP log (Insta360 App>"Settings" >"About Insta360">"Assist in diagnosis">"Send") to email
[email protected] for further technical assistance. Thanks.
Matt Emerson 11
Wednesday, June 25, 2025
Really neat and frustrating at the same time. Editing videos and photos is easy enough, but silly annoyances like the filenames and creation dates being changed to when you edit the file instead of when the video was created drives me bonkers. And for some unknown reason the files are saved into your phones camera folder with the wrong date and time...
Insta360
Thursday, June 26, 2025
Hi, sorry for the inconvenience. We've recorded your feedback, and will forward it to our R&D team for further evaluation. Thank you for your understanding.
Edwin Guillermo 6
Sunday, July 20, 2025
I purchased this camera 2 days ago. When I went to install the app I noticed the low review score it had. looked at some of them a noticed people complaining about crashes and bugs. I thought to myself "is it really that bad", and I discovered that yes, yes it is that bad. The app is garbage. I was expecting to have fun with my new toy and instead have to deal with frustration. I'd edit my clip to my liking, go to export, have it crash, and then have to start over multiple times. Terrible
Insta360
Monday, July 21, 2025
Hi there, sorry for the inconvenience! Please clear the cache on the "Me" page of the app and close other running apps to see if it works. If it doesn't, please send us a screen recording showing the issue, the app version, available memory, phone model, and OS version, and the app's Log ID to our email at
[email protected]. Thank you.
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