J Carr 49
Tuesday, June 15, 2021
✔Issues registering account ✔Issues signing in ✔Issues trying to make a payment. App finally seems to be working. It is not too bad, but decided to uninstall after signing in (required every time), and realizing App sends you to the web page for payment. Can't view bills from App either. I find no use for the App if the most important features (imo) are available only through the web page. If these features were added, I'd reinstall for sure. Devs, please take notes from "AcueductosPR" app.
Kathy Wiscovitch 19
Tuesday, October 10, 2023
The app is pretty good, except for 2 things. 1. As you try to report a power outage or something on the app, when you try to send it, it will not allow you to sometimes. 2. I have 2 accounts and if I pay one, then I can't pay the other the same day, because it darkens the make a payment option. Will give it additional star if they fix glitches. Edited
midiaz1319 52
Monday, June 21, 2021
Was working good but now cannot log in and cannot register another account. To many issues with this and not aceptable. They have to make this work flawlessly if they want acceptance from the public. Dropping down 4 stars from my initial post. Also they are not answering the phones. There are not doing this right. So far I am able to log in the first time. I had previously registered my account with my laptop then logged in with the app without any problems. Waiting for my bill to be available to pay it online. Edited
Ed Rod 35
Thursday, March 10, 2022
Fingerprint recognition is not that useful if you have to enter your ID and password everytime. The idea of having the fingerprint scanner option is to save you time signing-in! The fingerprint scanner should appear everytime you try to access the app not after you have already entered the sign-in info. Please, fix this issue. Thanks Edited
Connie Dalmau 51
Saturday, May 7, 2022
It's Frustrating! In this app I write in my username and password, and it won't acknowledge it, even though it's correct. I go to the Luma webpage, there it recognizes it, but then it won't show me the invoice. This is very bad programming. You need to fix it. I wanted to see the invoice, because I was out almost a month, and came back with the fridge not working and all my Frozen and cold groceries damaged (rotten). I heard there was a 3 day outage. So I cannot understand that crazy bill!!!!!
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