William J. Lynch 7
Tuesday, April 15, 2025
I paid for my subscription, and it is charging me to pay again after I made my account so I paid 6.99 for nothing. Thanks! In response, I did contact the play store, thank you. My 3 year old daughter loves Bimi Boo and Google refunded me the payment. It's all good now. You misunderstood my comment. I never received what I paid for and it was saying I still had to pay to unlock the subscription I had already paid for hours beforehand. Edited
Bimi Boo Kids Learning Games for Toddlers FZ-LLC
Tuesday, April 15, 2025
Dear William,
We're very sorry for the misunderstanding, and thank you for clarifying. If you ever experience any issues with our apps again, please don’t hesitate to contact us directly at
[email protected] with the details—this helps us assist you more effectively. In the meantime, we hope your daughter continues to enjoy our apps!
Maddie Steffe 99
Thursday, January 5, 2023
App is no longer working. Stays stuck on one screen without anyway to get back to main screen with different game options. I've uninstalled and re-installed Bimi Academy without any success. So now, without being able to navigate screen, I can't even cancel what im paying monthly for. Very aggrevating and now I have an upset 2 year old. I guess I will have to call bank and stop payment and report.
Bimi Boo Kids Learning Games for Toddlers FZ-LLC
Sunday, April 9, 2023
Dear Edith,
We wanted to check in with you to see if you are still experiencing any issues or difficulties while using our app. We are committed to providing our customers with an excellent experience, and your feedback is essential to us. If you still have any concerns, please let us know at
[email protected], and we will work to resolve it ASAP.
Dina DJ 38
Wednesday, November 29, 2023
At first I thought it was a good app for my kids but now I am not so sure. Firstly they have a lot of apps with rhe same name but just a little variation so you can get confused as to which you have bought a subscription to. Then this particular app keeps signing me out! So naturally i get confused which one of their zillion apps I have a subscription to!! N in a moment when I want to tend to things which is the only time I give my kids the iPad, have to sit and figure all this out! Terrible!
Bimi Boo Kids Learning Games for Toddlers FZ-LLC
Wednesday, November 29, 2023
Dear Dina,
Thank you for bringing this to our attention. We apologize for any confusion you've experienced. Please reach out to us directly at
[email protected] so we can assist you with the sign-in process and ensure a smoother experience. We look forward to hearing from you and appreciate the opportunity to address this specific issue for you.
Noemi 30
Tuesday, March 16, 2021
So we tried the free trial and my 3 year old didn't really show any interest in it. She enjoys many of the other bimi boo game apps but something about the learning academy made her lose interest really fast. Maybe the lay out? Or having to choose through all the games and learning options within the app. Anyways I forgot to cancel my free trial and was charged the annual amount. I contacted Play Store support within 24 hours of the charge. Play Store directed me to contact Bimi boo developer to no avail. Bimi boo chat support said they do not process payments and directed me to Play Store. Play Store said they cant help me because its handled by Bimi Boo. I sent numerous emails and haven't received any response in weeks. I expressed my dissatisfaction with the product but all I get is the run around from the app developer and Play store.
Bimi Boo Kids Learning Games for Toddlers FZ-LLC
Sunday, April 9, 2023
Hi Noemi!
We're reaching out again to tell you that our development team has been working hard to implement new features that we believe will improve your overall experience with our app. We value your feedback and would love to hear your opinion on the latest updates.And if you still have any misunderstanding,please contact us at
[email protected].
HaZyBLuE 28
Monday, February 6, 2023
I was charged for over a year, yet my child was never able to successfully play (probably because I tried to cancel during the trial!) and hitting "restore purchases" literally did nothing at all. Time to file with the BBB!
Bimi Boo Kids Learning Games for Toddlers FZ-LLC
Sunday, April 9, 2023
Dear Customer,
We're reaching out again to check in and see if you are still experiencing any difficulties while using our app. Our top priority is customer satisfaction, and we want to make sure that you are fully satisfied with our product. If you still have any questions or feedback for us, please let us know at
[email protected].
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