Gina K 18
Sunday, February 2, 2025
App was working fine until a few days ago. Now, whenever I try to open a level, my connection is lost, and the game basically crashes. Because of this, I lost my streak (over 30 levels) and all the power-ups that came with it. I will up my rating if this is resolved, but at this point I'm just really frustrated
Moon Active
Sunday, February 2, 2025
Hey there! We’re sorry to hear you had this experience with the game. Our [Support Team](https://support.zenmatchgame.com/hc/en-us), will be happy to help you with this.
Diana S. 43
Wednesday, September 18, 2024
3/5 stars because it is fun... but I've been stuck on lvl 81 for a while now. I did start to struggle here and there around lvl 70, but I've been stuck on 81 for a few days. I don't have the $ to spend on mobile games, so I may have played as far as I can go without spending $$$. Also, the prompts when you fall a level or go to the main screen are annoying. The amount of purchase prompts that pop up is excessive.
Moon Active
Wednesday, September 18, 2024
Thank you for sharing your valuable review. It's extremely important to our team that our players have the best experience possible. This is something we’re constantly working on achieving.
Ian 53
Wednesday, November 27, 2024
Hard to rate it much higher. Gameplay is fine when you're able to actually get to it. But you'll be spending more time on the home screen than actually progressing through levels. The UI forces you back to the home screen every 1-2 levels, and then you're forced to click out of anywhere from 5-8 different pop-ups for various offers and in-app events before you can start the next level. Can't recommend. Better options for this sort of game
Moon Active
Wednesday, November 27, 2024
Hi there! We appreciate you sharing this feedback with us and will make sure to share it with our team. We invite you to visit our [Help Center](https://support.zenmatchgame.com/hc/en-us) for some tips and tricks and general information.🪄
A Google user 43
Wednesday, January 15, 2025
I actually really enjoy this game, however, it is disappointing you only refill up to 5 lives. Additionally, there's no way to get more through means like watching a video. When you're stuck on a hard level, it makes it so frustrating. I am about to quit since I cannot get beyond this one level and I have limited chances to try. Edit: The higher you get, there are "Super Hard" levels every couple. Makes it impossible to continue. :( Edited
Moon Active
Wednesday, January 22, 2025
Hey there! We’re sorry to hear you had this experience with the game. Our [Support Team](https://support.zenmatchgame.com/hc/en-us), will be happy to help you with this.
Kilgore Donner 33
Thursday, September 12, 2024
The game design is horrible by Level 5! When they introduce new power ups, they force you to use them, and while I appreciate the levels being genuinely random, this combination of factors made me lose the level! I knew exactly what pieces I wanted to pick out but the game forced me to shuffle the board and then I had no way of making a match. I have no hope for the playability of future levels and suggest others not waste their time.
Moon Active
Monday, September 16, 2024
Hi there! We appreciate you sharing this feedback with us and will make sure to share it with our team. We invite you to visit our [Help Center](https://support.zenmatchgame.com/hc/en-us) for some tips and tricks and general information.🪄
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