Jana Marie 2
Friday, March 14, 2025
need to fix the patch update. I tried to log in to make a payment, I can't see anything on the login screen. for a brief second it would show the areas for username and password then instantly glitch to all white screen. I was able to still tap selections to enter information. I tried to see if it was an coding error for only that part but when sending a code to my phone to verify I wasn't able to figure out the right spot to continue. apparently was hitting the "resend code" option.
Ford Motor Credit Company LLC
Tuesday, March 25, 2025
Hi, we apologize for the trouble you have been having trying to log in. If you are still having issues, please reach out to us at
[email protected] or 1-800-727-7000 so we can take a closer look.
karlena bunner 5
Tuesday, May 6, 2025
After being prompted to update the app, it no longer sends the authentication code to my email so I cannot sign in to make my payment. I have emailed, called, tried using the automated payment system all of which has failed to fix my issue. The representative I spoke to stated "you have 10 days after the payment is due, hopefully it will be resolved by then". I have always made my payment the day it is due. My app issue is still not fixed and I have yet to get any type of response to assist.
Ford Motor Credit Company LLC
Friday, May 23, 2025
We're sorry you were having trouble accessing the app. If you are still experiencing the issue, please contact us at 1(800) 727-7000 or
[email protected] so we can further assist you.
veronica zunigaa 3
Wednesday, April 16, 2025
right now I have been having a problem with the app.why after I try to log in- it says it will send an email. the email shows up I enter # from email and it won't go further from there. I have restarted my phone. I have tried to update the app. I deleted the app to try to fix the issue. same thing happens again after I reinstalled the app. dont know what's the issue. I never really had problems like this before. had the app for over 5 years
Ford Motor Credit Company LLC
Friday, April 25, 2025
We're sorry for the issues you've been having with the email verification process. We believe it has been resolved but if the problem persists, reach out to us with more detail at 1-800-727-7000 or
[email protected]. We do also offer the option for text message verification or you can opt in to Face or Touch ID to make the login process instant.
L0os1 17
Wednesday, July 24, 2024
Ford has a market cap of $57 BILLION, and can't make their Credit app function. Unreal. Edit: I had scheduled my final payment the day before the app ending up breaking. The amount of time it took to process the payment and snail-mail me the title is quicker than the amount of time it will take to fix the app; the app that is still broken. Good thing the payment went through. Don't buy Ford. They could have had the app fixed a while ago, but chose not to spend the money. Edited
Ford Motor Credit Company LLC
Wednesday, July 24, 2024
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at
[email protected] or 1-800-727-7000.
none amaken anysense 2
Thursday, January 30, 2025
I downloaded the app after getting my truck to make the payment. For the past 2 weeks I've been trying to log in & keep getting the screen to verify with email code but never get the email. I reset the password like 5 times so I know the email is accurate. I had to call to figure it out & the assistance didn't know why that's happening. I had to pay online instead of this app...
Ford Motor Credit Company LLC
Thursday, February 13, 2025
Our Account Manager site offers the ability to enroll in text should that be easier. Once you sign in to the app, we also recommend you take advantage of Face or Touch ID by opting in to make that process instant. Let us know if you are still facing difficulties by reaching out to us with more details at
[email protected] or 1-800-727-7000.
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