A Google user 145
Tuesday, December 11, 2018
Nice variety of games, settings and menu a bit clunky and not intuitive. Nice graphics, level meter not accurate (shows about to level up then somehow meter goes back to halfway over and over, so you never know how close you really are to leveling up). Screen will time out on autospin. Nice that I can earn real comps, but takes a lot of play time to pay off. Edited
A Google user
173
Monday, October 14, 2019
The app is very glitchy. When you first access it, you can link with FB but don't need to gice it access to your FL. After a couple of days, when you try logging in with FB, it tells you it wants access to your FL. If you choose "not now", you can't log in. There is no easy way to access the main menu to access the table games instead of slots. There is no easy way to exit the game, and I had to go to the multi-screen and force-close the app. Horribly written. Waste of time. Edited
Hard Rock Games
Tuesday, October 15, 2019
Hi Mike, we're sorry to see you're experiencing difficulties. Please contact us at
[email protected] and we'll do our best to assist you.
Troy Gray 12
Saturday, January 28, 2023
Decent games on app, but horrible with login credentials. Was originally able to login with Facebook info, linked my players card, but didn't play for a while and now it states "must share email address when logging in with FB". Email on FB is shared to the public, it can't get anymore wide open than that. Uninstalled app, rebooted phone, everything and nada. Logged in with Google account, it started me from scratch and can't link my players card. Says it's already link (to the FB login)
Hard Rock Games
Monday, January 30, 2023
Hi Troy! We are so sorry to hear that you experienced this. Please reach out to our Support Team at
[email protected]. We are sure they will take care of you and compensate you for the inconvenience.
Sylvia Nguyen 160
Wednesday, December 29, 2021
Ever since the update, all my fun is no longer. You barely win, and if you do, the amount is way below what you had betted. The levels take more to pass, which keeps you on the same games longer and is unable to open other games. Before the update, I had at least a couple of hours looking forward to playing. However, now, because I lose my coins within seconds , I lose my motivation to play. When you win the Free Spin feature, you don't really actually win because nothing hits like before.
Betsy Waters 12
Sunday, August 11, 2024
Lately, it has been having an excessive amount of reconnecting/restoring issues, which closes/freezes game, yet it charges you up to 4X your bet. I've lost 100s of millions on games. I've sent two messages to the support center, but there has been no response or resolution. I enjoyed playing, but not when it's costing me to lose chips and money. Edited
Hard Rock Games
Wednesday, May 27, 2020
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at
[email protected].
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