Ona Gregg

"This app is the worst! Every time I try to log in, it kicks me out. when I finally have a video chat scheduled, the clock keeps running even after I get disconnected and have to log back in. It's frustrating! I think the app should compensate for the lost time by adding extra minutes to the video chat or, better yet, fixing the app to work more efficiently and reliably."

Daisy Towne

This app is ridiculous!! It won't allow me to do anything. It just keeps making me log in again. I get half way through scheduling a visit, and it reboots to the log in screen!! I've been fighting this for over a week, I've uninstalled and reinstalled several times, and it just keeps doing the same shyt. Super frustrating when this is the only way to set up a visit with my loved one

Wendy Schmidt

sorry excuse for an app. video NEVER works properly when going to join a visit, if you are actually able to. funny thing though, all network checks work before and after the scheduled appointment time, but go to join the visit, can't do it. network failed. tried it on multiple devices, Apple and Android, uninstalled and reinstalled the app multiple times. same result. an absolute joke. I hope this company goes out of business. do. better. Edited

Marissa Miller

This is the worst app I've ever had to deal with. Calls are ALWAYS choppy, robotic, echoing, or dropping. After the recording I can't hear the person for a number of seconds and won't unless he actually blows into his microphone. If he doesn't do that, I won't hear him the rest of the call. It drops at least one call almost daily. If the weather is anything less than sunny, anticipate problems. Ive never seen such a poorly developed app. 8mos and no improvement, wish I had another option

Robin Kennedy

As far as paying for services and sending money to an inmate, site works very well. I paid $8 to have a video visit with my little brother that I haven't seen in 3 years, it kept saying I needed to connect to a different network. Needless to say, the visit never happened and my network connection is overall a good one. Going to see if I can get my money back that was taken out of my account for the visit. Site needs some serious upgrades and fixing. Very disappointed with service!