Chris Putnam 0
Tuesday, May 6, 2025
Customer Service was very helpful. I bought this thinking it was new, but it had been set up by someone and then returned. So when I got the lockbox I was unable to use it at all. Called customer service and they were able to execute a process so I could get the lock under my app for me. Relatively painless once all was said and done!
Diego Rivera 2
Tuesday, February 9, 2021
Own Lockbox 3, app keeps on asking for a update but error keeps showing and won't connect. Lost my Bluetooth connection capabilities -Update 2/9/21 I reached out via email. This time around they gave me a solution they had to erase my lock from my account and I had to do a hard reset, after that everything is back to normal. 3 stars for customer service not coming up with this solution before hand Edited
Igloohome
Friday, March 19, 2021
Hi Diego, thank you for your feedback! The issue has been fixed and we're glad that all is back to normal for you. We'll take this into consideration and continuously improve to ensure a better user experience. Have a great day!
Danielle Parker-DeGood 3
Monday, August 3, 2020
I have one Keybox 3 and two Keybox 2's. Generally speaking I love them! However, l have noticed lately that the logs are inaccurate - this is incredibly troublesome when I need to be sure my renters are using my spaces only for the time they've paid for. It would also be incredibly helpful to be able to issue Duration PINs more specifically than on the hour.
A Google user 4
Wednesday, August 28, 2019
The app is easy to use, clean, intuitive and very useful. I have two devices, the padlock and the lockbox. These and anynother igloohome devices are managed through the one app, so it makes managing different devices in different properties extremely convenient. The devices, however, are sturdier and more secure than others I have used. But what convinced me to write a review (hardly ever do it) and to privide a 5-star one is the company's tech support, which is absolutely amazing.
Ryan Nowakowski 2
Tuesday, November 2, 2021
Works for me! The only thing that I would suggest is that the new access key screen be made more intuitive. I created a new permanent pin awhile back. Even now it says "sync to update status". I thought every time I unlocked with the app, it automatically synced access? It's a bit confusing.
Igloohome
Friday, December 3, 2021
Hi, thanks for your feedback! We are continuously working on our app, and your feedback will definitely help us improve the user experience. As for the app, you will need to manually sync to receive the updates. Hope this helps.
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