Eric Shaffer 47
Tuesday, May 20, 2025
This App is far inferior to Xbox family, which makes it that much more frustrating. The UI is counterintuitive, it pulls in XBox but not in a useful manner, and it's lacking control features. I cannot add bonus time without a request, and once my child is out of time the request won't process as the Internet connection is blocked. Just copy XBox Family for Windows devices and we'll all be better off.
Microsoft Corporation
Thursday, May 22, 2025
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!
Richard Womack 15
Sunday, May 25, 2025
The software tracking is wildly inaccurate and contradictory to what the website says. For example, I know that my son has play a specific game for about an hour (because we played together) and both the website and the app are saying 2 different number (both of which are wrong). Great idea and some impressive control features, but they have a long way to go.
Microsoft Corporation
Tuesday, May 27, 2025
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!
Bobby V 1
Sunday, May 11, 2025
It gives me lots of control over time spent on devices; it seems to work for the most part, on everything Microsoft-owned. I do have an issue with blocking websites, however. It seems I can't save any website I enter in the allowed and blocked sites section, and there's no obvious way to add multiple sites, possibly an oversight in the app design. I assume this works fine on the Microsoft Family website.
Microsoft Corporation
Tuesday, May 13, 2025
Thank you for using Family Safety. We're glad to hear that you've been enjoying our app. If there are other ways we can improve the experience for you, please send a feedback via the app (Home/Menu > Help and feedback > Send feedback) Thank you!
Rex Bellomy 3
Thursday, June 12, 2025
Too many inconsistent bugs to be reliable. Every time I try to do anything with my children's account I have to enter 2 step verification. Which is fine, but after I log in the app blanks out and won't load. Then after I try to reload the app I get locked out because there are too many attempts to login. This is a great concept but the app was built poorly.
Microsoft Corporation
Tuesday, June 17, 2025
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!
byReza byReza 42
Thursday, April 17, 2025
When someone in the family asks permission to buy something ($ 29.99) the only option to add money is to select from a number of preset choices. There is one for $25 (insufficient) with the next one being $50 (too much). A custom field or the ability to pay the exact amount is missing. Should you choose to pay the $50, the remaining balance is non refundable and stays with Microsoft presumably for ever. Should you want to make another purchase in the future, the problem will only perpetuate.
Microsoft Corporation
Tuesday, April 22, 2025
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!
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