Lidia Joubert 4
Thursday, December 24, 2020
Very few of the calls actually play. The ones with more than one call or song available don't give any trouble, but when they're is only one, it most likely won't play. Since this feature was what made me want to buy the book, I feel more than a little cheated. Another problem is that the scanner sometimes has a lot of trouble focusing on the barcode. Edited
mydigitalearth.com
Monday, January 4, 2021
Hi Lidia, thank you for your feedback. Kindly note that an update is in progress and will be released soon, which should resolve any scanning issues you may be experiencing with the bird calls.
Fred Nagel 5
Wednesday, April 14, 2021
Eish. Could you add a "capture" button to the scan interface? I often find myself scanning the wrong bird while trying to align the viewfinder with the correct barcode. Also, is it possible to add some way of browsing the species list? Also - can you please make it stop launching new Chrome tabs every time ANYTHING happens in the app? (it's worth mentioning, in its current state, I am also experiencing all the same technical issues as everyone else. I hope you can get this mess sorted out.) Edited
mydigitalearth.com
Tuesday, April 20, 2021
Hi Fred, we are aware of the issue at hand and are working towards fixing the error. Thank you for your patience.
Arnau Van Wyngaard 3
Wednesday, June 30, 2021
I was initially very excited about this app. And then I found that in many cases you can play a bird's call only ONCE - and then, the only way to play that call again, is by uninstalling the app and reinstalling it. I kid you not! I tried emailing Struik to report this bug, but unfortunately, after a number of days, they have not even opened the email. The SASOL book is great. This app is a huge disappointment. When can we expect a bug fix?
mydigitalearth.com
Wednesday, July 7, 2021
Hi Arnau, we sincerely regret your unsatisfactory experience with the app and kindly advise reporting it to our technical support team at
[email protected] so that they may investigate further.
Angeline le Roux 5
Monday, February 15, 2021
I bought the book and downloaded the app a few days ago...a lot of the recorded calls don't play when the barcodes is scanned...i uninstalled the app twice and re downloaded it again...the problem stays the same. My mother and friend experience the exact same problem and i see others do too. Please we ask the developers to correct the problem. And just a suggestion: to make the scanner to highlight itself after you finished scanning a barcode so it is ready to scan the next barcode please.
mydigitalearth.com
Tuesday, February 16, 2021
Hi Angeline, we are currently investigating the issue at hand. In the interim, we kindly advise clearing the app cache and reinstalling the app once again. Thank you for your patience.
Franc Retief 6
Tuesday, October 20, 2020
Seems to work well. However it would be nice if a smaller window frame was displayed in which the barcode must appear to be read. Currently, a number of barcodes appear at the same time in the wide display, you have some trouble to pick the correct barcode. I blot out the unwanted barcodes with my fingers to allow the app to read the desired barcode.
mydigitalearth.com
Monday, November 16, 2020
Hi Franc, thank you for your review and feedback. We'll be sure to pass along your comments to our team.
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