Jarom Madsen 223
Friday, March 7, 2025
Lately I can't even look at games in the store. It says "Something went wrong" and I have to back out. It also loves to get in a weird state where it opens a random store game 3 layers deep and so I have to hit the X button 3 or 4 times. The casting functionality has been in poor state for years where you can't see most of your games in your library to launch on the headset. Meta's "move fast and break stuff" motto is in full force here leaning particularly hard into the breaking stuff side.
Meta Platforms Inc
Friday, March 7, 2025
Hey there Jarom!
Thank you for getting in touch.
We understand you are having some application issues, therefore, we'd love to look into this for you. We understand how important it is that you get back into the Metaverse as soon as possible.
Could we ask you to contact our Customer Support team? They can be contacted via our website.
Left 4 Shred 539
Wednesday, September 4, 2024
The app does what it's supposed to for the most part. It's just slow as sin. I can stream 4k video from YouTube off my data just fine. This takes me about 5 minutes to load 2 seconds of 1080p video. It takes forever to download the videos as well and sometimes will just stop in the middle of downloading. This should be convenient but it's less of a hassle to just upload footage to Google drive through the headset's browser than using the official app. It's a shame.
A Google user 37
Thursday, July 17, 2025
Not sure if it's the quest 3s, or the app, but I haven't been able to pair my headset at all. Support is horrid. The only options they give you to troubleshoot are the options I don't have. The damn headset doesn't pair. Getting this thing to connect to the support page for any kind of support is impossible. I heard the support for this product is awful. Just input a support request but haven't heard back. Not even a confirmation. It's probably broken too. I'll stick with my vive. Meta is junk. Edited
Meta Platforms Inc
Friday, July 18, 2025
Hi Antonio,
Thank you for bringing this to our attention. This is certainly not the experience we hope for our customers and we would like to discuss your Quest 3S setup issues in further detail.
Please reach out to our support team via Meta Help Center or Meta Community forums. Our team is with you every step of the way!
Zelkova 88 68
Sunday, July 13, 2025
I reached out to the support team and was offered a new device which does not solve the issue. I can get multiple new devices, but if I can't get past the apps safety video step, then it doesn't matter. Till the app either fixes the video to stop looping and allows me to continue the setup or make it so it's a skippable step, then I have a giant paperweight. I had no issues with the older version of the app. Edited
Meta Platforms Inc
Wednesday, July 16, 2025
Hi Zelkova,
Thank you for sharing. Your feedback is greatly appreciated and helps us better your experience in the future. We understand you are encountering issues when trying to use your device, please don't hesitate to reach out to us via Meta Store Support, we're here to help.
We hope to hear from you soon and wish you a lovely day!
Megan Gartman 8
Saturday, July 5, 2025
3 stars bc I've been having a blast on this for a couple weeks now but the last few days, nearly everytime i get into a world my avatar is stuck in a stiff standing position with a 50/50 chance my controls are stuck too. I'm doing all the Quests as well and just stuck at 450 coins when it should be around 1350 at least. Fingers crossed this doesn't last forever because this has been easily the most fun I've had with a game in awhile.
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