Derek Santomo 4
Wednesday, March 26, 2025
I have been thinking about getting this for quite a while sounded like it would be a good tool to compare against my electric bill. After using it for about 30 days it didn't identify anything in my house. It grouped everything into only two groups always on or other. Very disappointed that it was never able to identify appliances and devices running in my home. No way to help it learn by turning on one device at a time. I ended up returning it.
Sense Labs, Inc.
Friday, April 18, 2025
We’re sorry to hear it didn’t meet your expectations. Sense works best over time as it learns unique device patterns — though we know it can be frustrating when that progress feels slow. Thanks for giving it a try, and we appreciate your feedback as we keep working to make energy insights smarter and faster for everyone.
M Rossi 1
Thursday, October 31, 2024
It started working very well a year ago when I bought the Sense device. However, after several updates, the performance and functionality have been degrading. Now it keeps saying the device is off line and the data updates are terrible, let alone that after over one year using it, it barely identified around 20% of the stuff I have at home. And to make things worse, from time to time changes them. It's a neat concept but still has a long way to go. Edited
Sense Labs, Inc.
Tuesday, October 8, 2024
We apologize for your bad experience. If you still face any issues, please contact us at sense.com/contact.
Kevin Curlee 1
Wednesday, February 26, 2025
Had a sense device for a year or so then upgraded to a new one with solar. Haven't been able to get it to work. Can't contact support. Sending it back. Disappointed Its been 2 years now with no resolution. Its seems sense device just wont seen my wifi. Been through router settings, firewall settings, rebooted mutliple times. It sees it during bluetoothscan but wont connect. TRime to go another direction. Wish I could get my money back. Very disappointed Edited
Sense Labs, Inc.
Thursday, December 2, 2021
Hi, we apologize for the difficulty in getting Sense installed! Could you send details of what you are experiencing to our customer support
[email protected] so we can get you up and running?
Jules C (popmonkey) 3
Wednesday, January 29, 2025
the app is really good and the device has been running without issue for 4 years in my home. however the detection technology is just not compatible with modern energy saving devices so most of the promised utility from Sense is monitoring overall usage. sure, it detected simple devices like the coffeemaker and air fryer but the HVAC, washer/dryer, induction oven, none of these high power devices ever got detected.
Jimmy Edwards 2
Wednesday, April 26, 2023
Update: Support was responsive and helpful. It took a little less than a day, and I was back up and running. I'm a little disappointed to have a gap in my data, hopefully it won't happen continuously. I've only had the monitor for a couple of weeks. Previous: What happened??? Worked great, now it simply doesn't work. It just has some screen that says push notifications. I've logged out, uninstalled, reinstalled, and logged back in a few times. Nothing will work. Edited
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