Nicholas Kinzie 126
Monday, February 17, 2025
Terrible app, worse customer service, inconsistent rewards (if any). Do yourself a favor and don't even start. In the beginning, I registered with my google voice number, which they then stopped "supporting" for some reason. But it gets better, they cannot remove that phone number from the existing account (which I cannot access). This means I had to sign up through a business phone just to (try and) get rewards. Now, the app fails payment many times and about 30% of the time works:/ Awful!!!
Chevron U.S.A. Inc.
Wednesday, February 19, 2025
Thanks for reaching out, Nicholas. Apologies, I do see a case in our system and will have an agent contact you to assist with your setup. - Michele
Cora Johnson 2
Tuesday, July 8, 2025
I like to pay for gas with the app but that is the only function that works correctly. It doesn't connect to my mapper for directions to a station. When I click on a push notification, it takes me to the app store instead of the app and provides no details about the notification. I get emails about earning extra points but following the instructions doesn't give me any.
Chevron U.S.A. Inc.
Wednesday, July 9, 2025
Glad that you have contacted us, Cora. If you have questions about the Chevron Texaco Rewards program or need assistance navigating the app, our team is available at 855.285.9595, option 3 or
[email protected]. - Michele
A Google user 25
Wednesday, March 5, 2025
Very unhappy. I had 1,000 points, and when the update happened, it put me at zero, as a new user. I worked hard to get those points! @chevron *still very unhappy, Michele. I called that number, they said it was probably a glitch, and I'm not getting the points back. They said what the app showed was not relaying my points correctly. I am out of luck. Still one star. Edited
Chevron U.S.A. Inc.
Wednesday, February 19, 2025
Thanks for reaching out to us, Reb. Our team can review your account profile and see what happened with your points. Please contact them at 855-285-9595, option 3 and they can assist with this issue. - Michele
William Fong 11
Friday, February 21, 2025
Great for saving a little extra on gas and sometimes good bogo offers. Sometimes the app glitches and will not let me choose a pump number on the number wheel(Samsung Galaxy S24+). Its kind of a PITA when it does it, and restarting the app only fixes it sometimes. Other then that, it does what i need it to do, which is save money. Every little bit counts over time. Edit 02/20/2025 Discovered that the pump selection is a wheel you have to turn with your finger. Doesnt work well with swipe. Edited
Chevron U.S.A. Inc.
Wednesday, February 26, 2025
Thanks for the updated feedback, William! Chevron is always working to improve the customer experience and make using our digital products easier. We will share your comment with our mobile development team. - Michele
Mandie Kaneko 89
Tuesday, September 17, 2024
Update... After weeks of back and forth to resolve the issue, the app only worked for 2 months. I built my points back up only to have my account flagged for fraud again. I'm not sure how filling up 1-2 times per week is fraudulent. I also do not have my bank account linked to the app. Don't waste your time. Very frustrating! After hitting multiple Chevrons on a road trip to build points, they locked my account. I've called twice to resolve the issue to no avail. Horrible customer service! Edited
Chevron U.S.A. Inc.
Tuesday, September 17, 2024
Hi Mandie - Thanks for reaching out. I've located your previous case and have asked one of our senior agents to assist you and look into why this happened again. - Michele
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