Andrew Morozoff 31
Tuesday, May 13, 2025
I'm completely disappointed with this app. After one week of usage, the app simply failed to start, just displaying "loading..." message and rotating spinner. Yes, I'm aware of different tricks that can make it work - clearing cache, restarting the phone, etc., but this is not what is expected from the paid application. Canceling subscription and returning back to the Google Maps. :(
TomTom International BV
Tuesday, May 13, 2025
Hello Andrew, We are sorry to hear about the problem and we are aware of this issue - Our developers are actively working on it. As soon we have any updates we will let you know via release notes. Thanks' ^Rahyl
Asborn Webb 28
Friday, August 30, 2024
I had own a total of 3, TomTom devices. I decided to install the app so I can have a second alternative in the vehicle that can be viewed in the infotainment system by android Auto. Yesterday, August 29th, I tested it out on a long 7 hours drive from Queens, NY, to Montréal Canada, and found two things that I do not like. 1). Is the map on 3 or 4 had to be reloaded, even though the maps are downloaded on the device. 2) it don't show exit numbers, only announce them. What if I did not hear it?
TomTom International BV
Sunday, September 1, 2024
Hi Asborn, thanks for reaching out. For point no. (1) Clear the app's cache, disable power-saving mode, reboot your phone, and in the app's permission, tap Location: 'allow all the time'. (2) It seems you are using the app on Android Auto, refer to this link, https://bit.ly/3N74O5e. However, feedback is logged for review. ^Jas
Bernice Cano 7
Monday, February 24, 2025
This app is ok. It doesn't run a small screen as I was expecting while running other apps, like Google maps or Wize do. The routing is not as accurate as it used to be. It got me lost for our New Year's eve celebration. Not sure if I'll renew my subscription or look for another efficient app. Hopefully things get better.
TomTom International BV
Tuesday, February 25, 2025
Hi Bernice, sorry that your experience with our app wasn't the best. We need the following information to be able to reproduce the problem and resolve it quickly. Start and end point addresses?, Expected behavior?, Date & time of the incident occurrence and Map downloaded on the app? 👍^Monika
Mr Frank9 5
Tuesday, February 25, 2025
Great alternative to Google Maps! Works well with Android Auto - NEEDS OPTION TO AVOID U-TURNS Otherwise, great app !!! Also wanted to mention...you MUST have an internet connection for certain features to work and to validate your subscription EACH time you start the app (correct me if I'm wrong here..). Edited
TomTom International BV
Wednesday, February 26, 2025
Hello there, Thanks for bringing this to our attention! We rely on input such as this to make us aware of things that can be done better. We appreciate your feedback. ^Rahyl
Ted TomaszUSA 11
Saturday, May 3, 2025
About two days ago and issue has arisen voice navigation guidance/instructions are being truncated - REPETITIVELY. Yes, I have used both Bluetooth and USB cable. with the same results. Samsung Galaxy S23 Ultra software was installed this morning, with NO change. All associated apps were updated as well. Dunno, if its this app or TOMTOMGO, so I'll post this message in both. Truncation: In 300 feet turn right onto xxxx street, then turn..............silence And Auto=14.1.651454 TomTomGo=3.6.284 Edited
TomTom International BV
Monday, May 5, 2025
Hi Ted, We're sorry for the inconvenience and understand how frustrating this can be. Your report has been shared with our development team for further investigation. Please keep an eye out for updates, and let us know if you have any other concerns. ^Rahyl
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