Rodrigo Villarreal 5
Tuesday, February 11, 2025
The UX on this app is terrible. 1. If I post a job, why do I have to reconfirm the job details when choosing a sitter? It doesn’t make sense. 2. Every time I try to post a job or book a sitter, a new bug appears. The latest one: the app keeps complaining that my phone number isn’t set and won’t let me book a sitter—even though it’s there. You’re one of the most important sitter apps in the U.S. Please deliver an experience that shows that instead of this terrible app.
UrbanSitter Inc.
Wednesday, February 12, 2025
Hi Rodrigo, thanks for writing us a review and letting us know about your experience. We're glad to see you've reached out to our Member Services team, and they are currently looking into this matter further. We appreciate your input and thank you again for your feedback.
A Google user 24
Saturday, January 5, 2019
Love the service (so far), hate the app! I've had several issues working in the app. Most common (as in they happen frequently) are: 1) tried to schedule an interview/job of some kind, finished entering time and hit enter, the whole thing disappears and takes me back to my account so I have to start over. 2) Enter the app and it won't connect to my account or show my activity 3) perform a search, go to message a sitter and when I go back it takes me out to my home so I have to search again. Edited
UrbanSitter Inc.
Saturday, January 5, 2019
Hi Rachel, thanks for writing us a review and letting us know about your experience! We're so glad to hear you're loving UrbanSitter, but we're sorry to hear about your issues with the app. If it happens again, please feel free to email
[email protected] so we can investigate further. Thanks again, and best of luck with your future bookings!
A Google user
11
Friday, May 17, 2019
I am sitter, and I had a profile on this app, but it just stopped working right when everything was perfect; I found very nice families, and had such a great experience looking after children. I tried creating a new profile, but they just did not accepted it. Moreover, they never got back to me after sending them so many e mails asking them why my profile was hidden! I gave up, but tried again a couple of weeks ago, but it still does not work... Edited
UrbanSitter Inc.
Friday, May 17, 2019
Hi Linda, thank you so much for taking the time to tell us about your experience. We're sorry to hear about this issue with your profile. Please note that we only allow members to maintain one account on UrbanSitter. Our team will be reaching out to you privately to rectify this situation as soon as possible! Thank you again.
A Google user
18
Wednesday, November 20, 2019
Very expensive, yet still buggy (?) + scammy unsubscribe practices... This app is not a good value, and we plan to only use it long enough to find a few nearby sitters to book outside the app. Very poorly designed, with looping/repetitive prompts and unclear steps for basic things like managing active booking requests and sending messages. As far as I can tell the developers do very little beyond providing the app and running basic background checks, yet it costs $20+ a month. Buyer beware. Edited
UrbanSitter Inc.
Thursday, November 21, 2019
Hi Thomas, thank you for your review. We are sorry to hear about your experience with the platform but we sincerely appreciate your feedback. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing
[email protected]. Thanks again!
Callie N 24
Saturday, September 17, 2022
The service urbansitter provides is much needed and while not cheap the annual fee is reasonable if you're using the service with regularity. The app, on the other hand, is absolutely onerous and painful to use. Graphics and UX issues, app is totally unintuitive and frustrating. I often use this app when I travel and there's no way to store multiple locations. I want to research and reach out to potential sitters a few weeks ahead of my departure and there isn't any way to save searches.
UrbanSitter Inc.
Monday, September 19, 2022
Hi Callie - thank you for your review! We appreciate your feedback regarding graphics, storing multiple locations, and saving searches. Please know that I am sharing this message with the appropriate parties within the company who focus on product improvement. Nevertheless, we thank you for your feedback, and best of luck on your search!
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