Rachael Pannepacker

If you're having issues with this app syncing to your device, yes, make sure that you have the latest version of the app and location settings turned on, more importantly check for firmware updates for the device. Mine wasn't syncing to the treatments I selected, I found that the device needed firmware updates, no more syncing issues. It works great now. Go to your account profile in the app, select Firmware from the menu, turn on the device and follow the prompts.

Teresa Farabaugh

I have had my Ziip for 4 years now. I had a few challenges with it synching with my phone over the years. But now it won't allow me to sign in without a constant error message. Unfortunately, there is no phone # to call for help, can only message. I feel like I'm stuck without any help. I love the device but the App needs major help. Quick response to my issue! PROBLEM RESOLVED! Edited

Reanna W

I've loved ZIIP for years. Vowed to always have one, and told everyone about it. Now suddenly the app won't sync with my device. Tried all the troubleshooting, updating, location on, etc. The device doesn't work without the app and they offer no solution. Now I have a $400 paperweight? This is a huge customer service fail, they just lost a lifelong customer and don't seem to care.

A Google user

I would not buy this until you are able to test and make sure it works with your phone. I was really excited to try the Ziip after reading reviews about the device. I went and bought it (not cheap!), downloaded the app to my Android device, powered up the Ziip, and went to sync treatments. Nothing. The device won't sync. It hangs, tells me to move closer (even when holding it right on the phone), tells me it was almost there but was interrupted, etc. I read the FAQs, made sure my device was working properly, made sure I had location on, etc. I even put the app on my iPhone. Same thing. I contacted customer service, who got back to me within 24-48 hours and told me that they had "never had a device turn on normally and act completely normal except for syncing." I asked if I should delete and reinstall the app and was told "that couldn't hurt." So I did. Same issues, but I also saw all the reviews from people who said they had trouble syncing from an Android device. I went back to customer service and told them it still wasn't working and noted that a lot of the reviews seemed to contradict the claim that they had never heard of this happening before. They sent me the section of the FAQ about turning on location services and told me to change the setting to allow location to be on. "This should work! Keep us posted." In response I sent them the screenshot of my app settings showing that location is on for ZIIP, but it still doesn't work. That was a week ago. No other response since then. I guess it is back to Neimans to see if they will refund my money. Too bad. Edited

Kim J

Update; I contacted customer service, Mary was great at sending me instructions so I need to change my review. No problem connecting tonight, twice! You need to go settings and into app settings to turn on location permission. Now to see how it performs! I got it to pair last night after an hour if messing with it, Android. Tonight I paired it after a few minutes but lost connection and can't get it to pair again! Edited