Jesse 126
Thursday, July 17, 2025
Had premium for 6 months with no problem, then randomly got banned mid conversation with a girl. I didn't do anything as I never show anything inappropriate. So the ban was by mistake, and then I appealed, and that also failed. So they got it wrong twice, and usually, my appeals work saying they say they found nothing wrong and the system got it wrong. I contacted customer support, and no response after 8 days. They used to take 2-3 days. Not for paying for an unban that was by mistake.
Monkey Group
Thursday, July 17, 2025
Dear user, we are deeply sorry for any unpleasant experience. If you have any suggestions, please let us know at
[email protected] so that we can make further improvements. Have a nice day!
Lyubomyr Savchuk 23
Wednesday, July 16, 2025
Phone overheats and loses signal within 10 minutes of use. App is very nice BUT literally zero support. I've got a problem, clicked support, asked the question, it sent me a few articles but when you tell it that it didn't help, it just says sorry. Hello? You don't have support agents??? Ridiculous Edited
Monkey Group
Thursday, July 17, 2025
Dear user, we are deeply sorry for any unpleasant experience. If you have any suggestions, please let us know at
[email protected] so that we can make further improvements. Have a nice day!
E M 88
Sunday, June 22, 2025
I recently discovered the app uses a “Hot Mode” that influences match results, but there’s no clear explanation or option to turn it off. This feature is not disclosed anywhere in the app, which feels deceptive. I do not want to be part of this mode and should have been given a choice. I’m asking for either: A way to disable Hot Mode immediately, or A full refund for my purchase. Please respond promptly.
Monkey Group
Wednesday, June 25, 2025
Dear user, we are deeply sorry for any unpleasant experience. If you have any suggestions, please let us know at
[email protected] so that we can make further improvements. Have a nice day!
Free4 All 21
Monday, June 30, 2025
WORST APP EVER If you're comfortable sharing the name of the app, I can dig up more context or help find better alternatives. Otherwise, here are a few general suggestions for dating apps with more balanced ratios and better user experiences (depending on your location): STAY AWAY FROM THIS SCAM OF A SITE
Monkey Group
Tuesday, July 1, 2025
Dear user, we are deeply sorry for any unpleasant experience. If you have any suggestions, please let us know at
[email protected] so that we can make further improvements. Have a nice day!
alexander robertjamesambrosius 73
Monday, June 2, 2025
app does not allow filters or allow you to even buy a premium on new android update. buggy app and full of fake profiles and bots that aren't even real. also does not connect properly and is always stuck loading nothing. Edited
Monkey Group
Thursday, June 5, 2025
Dear user, we are deeply sorry for any unpleasant experience. If you have any suggestions, please let us know at
[email protected] so that we can make further improvements. Have a nice day!
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