Rob and Jen Klemm 7
Thursday, January 16, 2025
-Very barebones UI. -Constantly showing Chargepoint charger being offline and points blame at the hardware, even though it's fine (Chargepoint app can see the charger no problem). -Did not detect a charging session. -Needs my car's app's login info - why?? I granted access to the charger, so you can manage that. And based on other aspects of the app, I'm reluctant to share any more info that I absolutely have to, as I don't trust that info will be properly secured.
ev.energy ltd
Tuesday, January 21, 2025
We appreciate your detailed feedback about the UI and the issues with charger detection. I hope you reach out to us at
[email protected] so we can help further.
Srdjan Mihajlovic 4
Monday, May 26, 2025
Very often and randomly the car appears to be "disconnected" so I don't get any incentives. I always charge at home, between midnight and 7am, once or twice a week. I've contacted their support and they told me they're aware of the glitch but they can't do anything. I can always buy their Wi-Fi charger which would fix this (!).
ev.energy ltd
Friday, July 18, 2025
Hi Srdjan, thanks for leaving your thoughts. We don't actually own any chargers ourselves. We do have a public compatibility list which allows users to enrol in programs so that they can participate. Unfortunately we can't control vehicle software directly if an issue arises but we will do our best to help! -Chris
chasiind 3
Saturday, April 19, 2025
Constantly disconnects from my car. Change the max charge randomly so one day it's 65% then the next 95% even though I keep changing it to 80%. This app is a joke. My utility requires it for discounted rates. The app is so bad I'd rather pay higher rates. Nothing has changed in the last 5 months. multiple attempts by their support to get things to work fail. Top it off with an update bug that locked users out and deleted their cars from the app. Absolute garbage. Zero value. Deleting. Edited
ev.energy ltd
Tuesday, December 17, 2024
Hi Stuart, sorry to hear. Please reach out to us at
[email protected] and I'm sure we can help! -Chris
Robert Stern 3
Friday, April 18, 2025
Started charging during peak rate time! This never happened with the Tesla app. Tried to open chat for support, but that didn't work - just showed a repeating animation. I unpaired my car, requested deletion of my account, and deleted the app. Unacceptable functionality of what should be a well functioning app. Don't use it!
ev.energy ltd
Wednesday, May 7, 2025
Hi Robert, sorry to hear about your charging times issue. This can happen for a few reasons that are outside of app control but if you reach out to us, we can always check for you and provide advice. -Chris
Chris Colschen 1
Friday, January 24, 2025
Unresponsive, doesn't actually work (loses connection to vehicle as soon as I plug it in, anytime you press a button in the app you have to restart the app to see if it did anything). Update: the tech support that is apparently required to make the app function is slow and so far unhelpful. It took weeks to get the smart charging equivalent of unplug it and plug it back in. Edited
ev.energy ltd
Tuesday, January 21, 2025
We appreciate your feedback about the app losing connection. This could be a number of issues including the car connection or data limitations. Please reach out and we'd love to help.
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