George Lancaster 55
Sunday, June 18, 2023
I don't know if it's the app or the gas stations... But I have yet to receive one, not one single solitary discount, fuel savings, coupon, offer, whatever at all. I cash rewards in the app all the time, and I've been to a variety of different marathon chain gas stations... But not one single iota of anything promised in the app. This rewards program is useless, it gets you nothing. All you're giving them is free data on purchases, and receiving nothing for it.
PAR Retail
Tuesday, June 20, 2023
Hi George, We are actively investigating the issue you reported and conducting a thorough examination. Rest assured, we will reach out to you via your member ID (phone number) to provide updates as soon as they become available.
Michael M. 167
Sunday, June 18, 2023
Recently installed the app but could not get the discount to apply. Opened the app, texted (twice), clicked to redeem discount, entered my phone number on pump....bzzt, no discount for you! What an ordeal, and it was all for nothing. This new loyalty program far worse and too time consuming compared to the old one. I'll give it another six months to see if they replace it with something better. Anything would be an improvement. Also, though the sign on the pump read "you do not need to enter 11 Edited
PAR Retail
Monday, June 19, 2023
Hi Michael! We’re sorry to hear you had this experience with Marathon ARCO Rewards. Please contact Marathon ARCO Rewards Support at 1-855-920-3988 or
[email protected]. To find more information on how to earn, which stations are programmed, and how to redeem, please visit https://www.marathonarcorewards.com/home. Thank you!
Daniel Plainview 170
Saturday, May 20, 2023
This app appears to be intentionally designed to fail. I have used this app multiple times and it does not work. Interestingly, it recognizes my account and lets me accumulate rewards. However, when it comes to USING rewards, the discount mysteriously fails to appear on my receipt. So, you are allowed to accumulate as many rewards as you want, but you cannot use it. Also, the reward system is confusing, probably intentionally so. Ran out of space to describe how (character limit).
PAR Retail
Monday, May 22, 2023
Dear Customer,
Thank you for reaching out to the Marathon Rewards Support team. We are very sorry to hear you’ve had a negative experience with Marathon. The Marathon Customer Relations Department is dealing with complaints. Please reach it using the phone number 1-866-462-7284 or email
[email protected].
Ed D.L.C. 32
Thursday, December 12, 2024
Rewards are misleading. For example, if you redeem $5 off but don't pump enough gas, you get the full $5 off your rewards account but not on your bill. Very annoying, you save more with other gas rewards that automatically give you the discount instead putting it in a pool with a misleading amount. App is easy to use, unfortunately every so often does sign you out automatically.
PAR Retail
Thursday, December 12, 2024
We are sorry to hear that you did not have a great experience. We would appreciate your feedback to help us improve. Please email our team at
[email protected] or call us 6AM - 6PM ET 7 days/week at 855-920-3988 so we can troubleshoot your specific issue + help you earn and save!
Jaynie Hoerauf 42
Thursday, August 10, 2023
Does not work at all. I used the old rewards successfully for years. This app will not result in any discount. No matter how many times I registered, I was only successful in having my account accepted at the pump once. Messaged help and they shrugged it off: probably not rolled out in your area. All of the local pumps have promotions on the pumps for it, so. I deleted the app. Downloaded the competitor's app, as thr station is just down the street.
PAR Retail
Tuesday, August 29, 2023
We are sorry to hear about your experience. Not all stations are currently accepting Marathon ARCO Rewards. Please view the station locator in the app to see participating stations! Our program is not a rollback program, so you won't see a per gallon discount, rather you redeem a voucher for a line item discount on your entire fuel purchase.
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