Matthijs van Bergen 12
Sunday, November 1, 2020
Overall buggy experience, which not only makes it user unfriendly, it does not instill trust with regards to safety either. (Example: the phone number field keeps auto filling the wrong country code, and it is almost impossible to change the phone number registered with the app. This requires a complete reinstall but when I tried this it didn't work as it appeared to keep recognizing my previous installation and settings. I gave up after 3 reinstalls.)
Pekkause 7
Tuesday, December 16, 2025
Trying to set it up is painful. Keeps giving errors, stuck on infinite loading screens, and once you get past one issue you're faced with another, eventually forced to try it all again. It is not an user or hardware error. Once you finally manage to get past all the errors, you come to find it's absolutely useless unless you've used a Belgian document to sign in 🤦♂️ Edited
Belgian Mobile ID
Wednesday, December 17, 2025
We’re sorry to hear you don’t have a great experience using the itsme® app!
Could you contact us at
[email protected] (mailto:
[email protected]) so we can learn how to further optimize our app? Thank you!
Xander Wouters 1
Sunday, March 1, 2026
Worked fine until the last update: the app immediately crashes when trying to open it. You would expect better quality control for such a crucial piece of technology.
Belgian Mobile ID
Monday, March 2, 2026
We’re sorry to hear your app keeps crashing.
Could you contact us via the app so we can investigate this? Thank you.
Irma Claeys (Irma Claeys) 7
Monday, December 8, 2025
I could never log in, not even with my bank details app. If I have to depend on ONE SINGLE APP to view my very important details such as FOD ETC, then this app is lacking, not working, whatever.. I had tried many times to login for one reason or another proved to not work for me. So I uninstall it. I hope the government finds another solution to keep up with such important PERSONAL info.
Belgian Mobile ID
Tuesday, December 9, 2025
We’re sorry to hear you that you have a issue with the app.
Could you contact us via the app so we can further assist you? Thank you!
Axel Schulte 0
Saturday, March 7, 2026
there are times when Isme does not function, often enough to get in the way of doing rapid transactions.
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