A Google user 4
Tuesday, April 14, 2020
I suddenly lost access to my paid program, your first 5km? It is giving me a subscription page instead, while I purchased this program in the past. When i press restore purchases, it tells me it can't find any subscriptions to restore. What gives EnergyLab? Update: after having a chat with the support their answer came down to "we've decided to change our subscription model. Bad luck to our existing clientele, but we won't honor our previous commitment'. Think well before getting a subscription. Edited
ENERGY NV
Sunday, April 12, 2020
Hello Jenne, in december 2019 the app was rebranded and got a subscription model to ensure the future of the app. Current app users at that time were given free access to all training schemes up to March 31 so that you could finish your training program. Please contact us via
[email protected] for more details on this.
Carly Lomax 0
Wednesday, December 22, 2021
This is a good app and very motivational. The reason it isn't 5 stars are that I'd prefer a 5 minute warm up and cool down included in the training programme and sometimes it glitches and tells me I'm finished half way through a run.
ENERGY NV
Thursday, December 23, 2021
hello Carly, thanks for your review & the suggestion to add separate warm up and cool down exercises. At the moment our trainings start with a pace you can easily maintain to warm up your muscles. But we agree that extra exercises could definitely be of added value. Concerning your glitch mention > could you contact us via
[email protected]?
Susan Thurrold 1
Sunday, September 19, 2021
Deleted this app as it was totally inaccurate with the distance. At least half a mile or more out from Garmin. Therefore rendering it useless. The rest of it was great just inaccurate. Which is no good when you are training for a marathon.
ENERGY NV
Monday, September 20, 2021
Hi Susan, our app receives your location from your smartphone. Therefore we would like to check if your smartphone gps settings are ok and you haven't enabled the battery save mode (which limits your gps). Could you please check the FAQ on www.start2run.app for your device or contact us on
[email protected] ? Thank you
A Google user
8
Wednesday, September 18, 2019
In the sense that this should get me going with running = GREAT. It is so easy - it tells me when to run, and tells me when to stop. I do NOT like the fact that I cannot stop Evy from giving advice and statistics. I want maximum silence when I run, except for "Start" and "Stop". For the rest I want peace and quiet.
ENERGY NV
Friday, September 20, 2019
Thank you for the positive feedback. You can change the chats from Evy via 'settings' --> random encouragements
Ardan Labrie 3
Sunday, August 2, 2020
Keeps crashing during sessions, sessions only start again from the beginning, they do not start again from where crashed, nor is it possible to skip to another start in a session. This just isn't working?!
ENERGY NV
Monday, August 3, 2020
Hello Ardan, sorry to hear you're having trouble using our app. I notice you're using a One Plus phone. May I suggest to follow the tips in our FAQ to prevent your phone from stopping our app: https://www.start2run.net/en/faq If this is not the cause of your problems, please contact
[email protected]
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