Stephanie Schutz 49
Wednesday, March 3, 2021
It isn't clear where to put the dots on the face. There are red error messages but they flash too quickly to read so they aren't of any benefit. There isn't any sound so it's not possible to know how long to do something away from the phone, like pointing the face to the ceiling. I think her heart is in it. There's just some technical and UX issues.
KoKo Face Yoga
Sunday, March 28, 2021
Thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better products.
Aya A 34
Thursday, April 20, 2023
Most of the time I can't sign in. It says I'm not connected to the internet when I am and every other app works. Then the few times I've gotten onto the app none of the exercises load. I've also gotten the "there's a new version of the app" message and when I go to the app store there isn't. I've tried uninstalling and reinstalling and also clearing the cache but nothing worked.
KoKo Face Yoga
Thursday, July 13, 2023
We apologize for this issue. Please note our team is working on it so everything will be resolved in the nearest app update. We hope you'll stay with us and thank you a lot for your patience! If you need our support you can contact us at
[email protected]
Kirsten Fagan 6
Friday, June 6, 2025
The app does not work. It just keeps asking me to subscribe, which i already had done. I have emailed, and followed instructions, but no improvement. I cannot access the exercise programs. Edited
KoKo Face Yoga
Saturday, January 17, 2026
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at
[email protected].
Suzanne Shaw 4
Thursday, May 29, 2025
Downloaded and subscribed yesterday, but unable to open most of the exercise videos, nothing happens when you tap on them despite having good WiFi signal
KoKo Face Yoga
Saturday, January 17, 2026
Thanks for letting us know, and we’re sorry for the trouble.
We’ve just released an app update that fixes this issue. Please update the app to the latest version and try again. If the problem continues, contact us at
[email protected] And we’ll be happy to help.
Anonymous Tortoise 3
Monday, February 3, 2025
I can't get the "subscribe" button to do anything on either yearly or monthly subscription. Very frustrating. I just want to give you money but this app basically bricks my phone since I can't do anything without a subscription.
KoKo Face Yoga
Saturday, February 22, 2025
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at
[email protected]. Thank you.
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