Rachel Hemmelder 61
Sunday, May 21, 2023
For the most part, it is a simple app and I have no issues. I have a few complaints. First I used to be able to see my history, now I can only see last 3 charges so unable to view my last payments. I would also like to be able to pick the amt of the last payment made so I don't have to figure it out each time before the property management company puts in the charges. Third, I can't find anywhere to talk to customer service or provide feedback.
Laura Pearson 8
Sunday, June 2, 2024
It was great until about a month and a half ago!! It claims I have a negative balance but I don't and it doesn't update. It's very confusing!!! Makes things so much more difficult. Loved it before then. I have to go to the website to see my accurate balance which very much defeats the purpose of having an app!!!!
Jonas Steffner 78
Wednesday, October 19, 2022
Worst service fee ever.... they charge a 2.95% service fee for credit cards and thats the only option for payment. This might not sound like much but when you are paying rent every month that fee comes out to $50-$60 every month. This is outrageous, the highest service fee I have ever seen was $4 before this.... talk about money hungry, won't be paying via this app ever again.
Gabrielle Smith 159
Wednesday, September 8, 2021
I absolutely love this app! I can pay my rent in just a few seconds with either my bank routing and account number or a debit or credit card. They charge a fee to use a debit or credit but that's because of the convenience of making a payment immediately! The bank account info you use to make your payments is only a 50 cent fee! I love this! And I love using apps for everything, it makes life so simple! Thank you so much Resident Center!
P “GSFancier” M 81
Sunday, July 3, 2022
Horrible to pay the second account because there isnt an option to get to the second. I tried to use the contact button to get assistance and instantly got this response. "We're sorry, but this is an unmonitored phone number. Text HELP to view helpful resources or STOP to opt out." They are unprofessional and even when they mess up and you have paid movers waiting for access they do not answer phones or show up. Shameful. Edited
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