Brandy 9
Wednesday, July 23, 2025
Good except it kept signing me out and emptying my bag right before the biggest sale was about to be over. It caused me and Clarins to miss out on me purchasing 4 other items. By the time I paid and closed my cart. I ended up with only 2 items. Extremely frustrating. Edit: just received my box to find that none of my samples were in the box. The app made me miss out on cart items during a sale and I lost my samples. I will be deleting the app. Edited
CLARINS
Wednesday, August 6, 2025
Hi Brandy,
We’re sorry to hear about the trouble with the app and the missing samples. Our Customer Care Team is here to help and would like to assist you. Please feel free to reach out to
[email protected] with this information and your order number so we can investigate and make it right.
-The Clarins Team
Sara M 16
Tuesday, May 27, 2025
This app is abysmal. It lets you shop, complete your order, verify the payment etc but then cancels it/doesn't complete in the background. You are none the wiser, as it looks like the transaction completed, so you only become aware when the delivery fails to arrive. Have had this happen 3 times. Extremely poor.
Mike Fuller 1
Wednesday, July 16, 2025
Seems to have entirely female imagery (Clarins don't recognise they have male customers for their male range) and uses obsolete and potentially discriminatory CAPTCHA to overcome inadequate account security. (2FA needed) An App designed and built by luddites that needs more than a shot of serum to give it a face lift. A triumph of design gloss over function. Get 15% off my first order - forget it - your email address is not valid!
cory intel 7
Tuesday, March 11, 2025
App is absolutely useless. Takes your money, but issues no order number, so to get a refund, have to write in to customer service who just simply ignore your emails. Clarins app and customer service are inadequate and woeful. Why wasn't the app fully tested to see if it functions correctly before advertising and promoting it? And then who exactly is managing the so called customer service team? Why are they not accountable? Rating of zero would be appropriate. Edited
Rosie MacDiarmid 1
Sunday, June 1, 2025
App design means I can't use it, as all the buttons for navigation are under my phone navigation panel. frustrating experience all round. Edited
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