Jennifer Loyer
15
Friday, July 4, 2025
It was a good service, until we were double billed for a resort fee by both Expedia and the hotel. when I spend an afternoon trying to figure out why, I was told to recheck the bill. And based on the total, I should just recheck. So my fault because they billed me and the resort billed resorts fees and no one is going to pay it back. In addition to being told my the rental car company that the insurance we paid really doesn't cover anything regarding the car. Will not be using Expedia again.
Expedia
Saturday, July 5, 2025
We’re sorry to hear about this issue you experienced. Unfortunately, on this platform we can't direct message to gather more details about your issue. Please reach out to our direct support channels on Expedia.com/service so we can investigate. Thank you, and we hope we can help you with this situation!
Eric Petrick
141
Friday, April 25, 2025
they suggested an offsite car rental place by Miami Airport called Next. once I arrived, the lady at the counter told me I had to pay an additional $1,500. I've rented several cars using this app and never had anything like this Happen. It just felt scammy. we argued then they refused to rent to me. I went on the app and rented one from budget with no issues. I contacted Expedia and they refuse to give me a refund, because it's against the car rentals policy. I'm shocked Expedia won't help!
Expedia
Friday, April 25, 2025
Hi there, we're sorry you've had a frustrating experience and want to help. Unfortunately, on app reviews we can't direct message to gather more details about your issue. Please reach out to our direct support channels at Expedia.com/service, so we can investigate and help resolve.
A Google user
172
Monday, April 14, 2025
My sister in law sent me a link with trip details via email. I tapped on it and it forced me to download the Expedia app to view. I am logged in to the app. Tapping the link in the email opens the app to the home section. It doesn't open to the trip details as it should. When I tried to leave feedback about this (via the feedback section in the app), I was typing my feedback in a text box and the app reloaded itself to a blank page and deleted everything I had entered. Cool. Cool.
Expedia
Monday, April 14, 2025
Thank you for the heads up about this issue. We’re looking into it and hope to resolve soon – we’re sorry you had a frustrating experience.
Don Allen
361
Monday, February 24, 2025
Used to work fine. I tried to open it, kept getting "Too many requests" that would not allow me to back out. Cleared cache and data, same issue. Saw an update, updated, now I get an error about an issue on their end. I haven't used this app in a while, thought I would try it again to compare prices. Not really feeling the need to waste time with support, don't need this app that bad. If they don't care enough to have a working app, I can go elsewhere.
Expedia
Monday, February 24, 2025
We’re sorry you’ve had a frustrating experience with our customer service team. We want to better understand what’s happened, but unfortunately, we can’t direct message in the app store. Can you reach out to our direct support channels at Expedia.com/service so we can look into this for you?
alreddy13
137
Tuesday, November 5, 2024
If you plan on renting a car, make you sure you have several hundred dollars for deposits at the counter. Or else they will decline the booking. I didnt have 650. Expedia will charge you for the rental since they do not support vehicle rental refunds at all, however, they will refund your insurance policy with no problem. Their phone support does not have a working number through the app, you have to jump through hoops to find a number. When you do actually speak to someone, they won't help. Edited
Expedia
Wednesday, November 6, 2024
Thank you for letting us know, we’re sorry you’ve had this poor experience. We’d like to try to address this for you, but the app store does not have direct messaging. Can you reach out to us at Expedia.com/service with your name and itinerary details, so we can investigate?
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