M B

App constantly "forgets" my biometric login. It constantly tells me I dont have a network connection, even if I'm on wi-fi. So I have to close and reopen the app 3 or 4 times before it'll actually load. The app takes 1 to 2 minutes just to login. For the last month or so, there's a red "x" where my credit score should be, with a message saying they're unable to load it at this time. So I have to reload. I don't see a point in paying for an app that doesn't work.

Justice Stewart-Chase

PROS: With a stable connection, the app is easy to use. The ability to see all 3 bureaus in one spot is very neat. Individual credit reports are fairly organized. CONS: Subscriptions are too pricey. Why should I pay the price of a hulu subscription when the benefits dont equal the price? The number of notifications I received claiming my credit score has increased when it, in fact, has not, is incredibly bothersome. I dont like generating traffic for apps that provide misleading information.

Marcelina Smith

3 stars is a little generous seeing as I just called customer service to delete my account entirely. I had upgraded to the credit lock feature which is $4.99 a month, and for the past few months, the payment has been declined repeatedly despite plenty of funds available. I finally called on the issue today, & the automated system wouldn't give me a human to help until I asked to delete my account, despite the app having told me to call in the first place. Don't tell me to call if you won't help

David Spynda Jr

Pro: Easy to use and navigate the site. Reliable credit alerts that are free compared to the other 2 credit bureaus that charge a fee for alerts. Con: Disputes online don't always get resolved regarding hard inquiries. I had to call to speak with a live agent to get my fraudulent inquiries removed. It took many phone attempts before figuring out how to get to a live agent. They don't make it easy at all. This needs to be fixed immediately.

Charlene Howell

While the app is simple & easy to use, having your hand forced, to maintain a trial subscription is a TERRIBLE way, to do business and maintain customers. I subscribed to a free trial, for Experian's Credit Works. I didn't get a notification, for the upcoming exp date & the app wouldn't let me log in, w/out updating cc info. The app, also, doesn't (always) maintain the most up-to-date credit info, which should be a feature, different from the regular website. Edited