Gio 21
Sunday, March 1, 2020
Not getting what I paid for, and the inflexible topup options. Telling me I get $749 "before tax" is useless. Just tell me how much will be sent to my phone. I needed $640 to renew my data plan.. I received 600 from the $800+ I spent, now I need $40 more, forcing me to leave the comfort of my home to get $40+. It's time you add more features or add more flexible payment options Edited
Ding ezetop
Wednesday, March 4, 2020
Hi Giovanni,
I’m sorry for the inconvenience you had using our service.
I couldn't find your contact details on our system, if you contact us using
[email protected] or our live chat we will look at any query you might have. I will be more than happy to assist.
Regards,
Carter
Amanda Poynter 2
Sunday, July 20, 2025
Tried to use it for the special it offers but it would not process my payment. Then could not clear my cart. Then after uninstalling and reinstalling it got my order wrong and I wasted $20 I didn't have to waste. If you have Tigo Honduras just use that instead. Cheaper and MUCH easier to use the Tigo app.
Ding ezetop
Monday, July 21, 2025
Amanda, we’re sorry to hear you had a bad experience and we’d like to solve the issue as soon as possible. You should have received an email from us as we are looking into it. Please contact us on our live chat or email us at
[email protected] if you have any questions. -Alex
Mikael Jäderberg 6
Wednesday, June 11, 2025
They do not accept the payment, garbage!! I need to buy credit to my Viettel and put in my european country. Since I am travelling, the payment processing notice ip for Vietnam but sees that my payment details is my european country. So it cannot accept the payment!! Incredible! My cards work perfectly.
Ding ezetop
Wednesday, June 11, 2025
Mikael, we're sorry for the difficulties you're experiencing. Unfrotunately, we couldn’t find your contact information in our system. Please contact us via live chat or email us at
[email protected], and we’ll be more than happy to assist. -Chandler.
James Jutton 15
Tuesday, May 20, 2025
DOES NOT WORK ON ANDROID 15 IOS 7. Major Bugs and unable to send top ups SINCE 25th April 2025. its now 20th May 2025. Customer Service Agents unhelpful. Still no APP update in that time. No payment methods accepted. it just keeps freezing/crashing. uninstalling & clearing Cache does NOT WORK!! This is happening on ALL ANDROIDS and must be costing Ding shareholders millions of dollars in loss of revenue. as I've kept saying for the last 28 days... AN UREGNT UPDATE FOR ANDROID IS REQUIRED!!?
Ding ezetop
Thursday, May 22, 2025
Hello James, we're truly sorry for your experience. We've resolved the issue and sent you an email with further details. If you still need any help, please reply to our email and we'd be more than happy to investigate further. - Ryan
Sue Chitty 4
Tuesday, May 20, 2025
I had high hopes based on the reviews but it just didn't work, followed their trouble shooting but still all I could get was a spinning pink cog - used on different devices and internet back to the drawing board for me
Ding ezetop
Wednesday, May 21, 2025
Sue, we're sorry for the issue you’ve experienced. Unfortunately, we couldn’t locate your account details in our system. Please reach out to us via live chat or at
[email protected], and we’ll do our best to assist you. - Daniel.
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