David M 4
Wednesday, July 2, 2025
Just upgraded our 16+ year old phone system (Mitel) to RingCentral. Happy with the internal messaging (teams) so far. Great for our on-site (service delivery team) to choreograph with relationship managers (sales) - leading to a better client experience. Haven't ported over numbers yet so cannot comment on the in and outbound calling or SMS features (will report back). on the test calls I've done - the AI note taking/recap is excellent 👌.
RingCentral
Monday, July 7, 2025
Thank you for your fantastic feedback, David! The Review Team would love to learn more about your experience; please email us with more information at
[email protected] and reference this review to continue the conversation. We appreciate you for being a loyal RingCentral customer!
Heather Gurney 5
Thursday, May 22, 2025
I use the app for work calls on my cell phone since I am always on the move and never at a desk for long. Lately, the app has been very annoying and kicking me offline for seemingly no reason. Once I switch to using my phone data it will work for a while, minutes to hours, but then it will once again kick me offline. I will then switch back to the business Wifi and it will work again for a time then kick me off. I know I can remedy it by just switching back and forth but, I shouldn't have to.
RingCentral
Thursday, May 22, 2025
Thank you for your feedback, Heather. Please report this in the app for further investigation. To do so, please follow these steps: https://ringcentr.al/3Yrpn1H
You can also connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
El Guapo 16
Thursday, March 13, 2025
Worst customer service I have ever experienced... Unfortunately I needed to cancel service, nothing to do with their ability just a change in our business...I good approval from ringcentral while dealing with them on chat and have screenshots of the conversation, a month later nothing! After HOURS on the phone (mostly on hold) so many emails (unanswered) Everytime I create a case they automatically email is resolved. I have in writing cancellation approved. Another blow off in response above. Edited
RingCentral
Friday, March 14, 2025
We understand your frustration. Please email the Review Team at
[email protected] with more details so we can learn more about your specific issue and try our best to help improve your experience. Thank you!
Jason Miles 9
Tuesday, May 6, 2025
I cannot recommend this app due to its high fees and the limitations placed on ringtone selections, particularly for users in the United States. It is inconvenient to be restricted to a specific ringtone designated as a 'Business' tone by the app. for what they charge you for a month you can get a better system on a AI operator can transfer the calls and take calls Edited
RingCentral
Wednesday, May 7, 2025
Thank you for your feedback, Jason. Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html, or you can email the Review Team at
[email protected] so we can continue the conversation together. We hope to help improve your experience however we can!
Andre 18
Sunday, February 23, 2025
So bad on a Google Pixel 9 Pro! When I try to make a call using the app, or when I receive a call, sounds cuts in and out every 1 second - pretty much renders the app useless. Also happens on Pixel 7, and 8 Pro. I also have the same app on an iPhone 12 Pro, and it works fine. So it's not the network, nor T-Mobile - it's the Android app. I've spend countless hour on support calls, running tests, submitting test files, etc. Absolutely frustrating.
RingCentral
Monday, February 24, 2025
Please email the Review Team directly at
[email protected] so we can continue the conversation and help improve your experience however we can. We hope to hear more from you soon, Andre!
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