Nicole Demetrak 490
Wednesday, July 9, 2025
I've had Wyze cameras for years & I used to recommend them to everyone. I do not anymore because the quality has gone down so much. The cameras constantly disconnect, events don't register (even though the camera moves with the movement, but still doesn't register as an event), &one has started clicking at night when it never did before (turning off night vision solved it). I hate the idea of going to another company when I've invested so much in so many cameras, but Wyze is unreliable now. Edited
Wyze Labs Inc.
Sunday, July 13, 2025
Hi Nicole, we are sorry to hear you are running into some connectivity trouble. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. You may also send us an app log by going to Account > Wyze Support > Submit a Log. Thank you!
billy simpler 80
Wednesday, June 4, 2025
I am experiencing several problems with the camera. The detection zones and default starting position are randomly changing, and the camera itself intermittently stops functioning. When I attempt to reposition the camera, it repeatedly resists and reverts to its previous location. Customer support has been difficult to contact and their responses are unhelpful. During a recent chat session, the representative stated that they would send an email if the connection was lost, which they did not.
Wyze Labs Inc.
Friday, June 6, 2025
Hi Billy, we are sorry to hear you have not heard back from our team and would like to look into this. If you are up for it, could you please send us a message with your support ticket number so we may take a look and try to help?
Chaotic Kismet 606
Sunday, June 15, 2025
Definitely not what it once was. We have had Wyze for years. Recently, I have to completly factory reset multiple cameras to get them to come back online. It is time-consuming and frustrating, to say the least. Not sure what changed or if it is to cause customers to buy new cameras/ purchase an upgrade/ package. Disappointed, and have to spend time and money on a new camera system. I do not recommend.
Wyze Labs Inc.
Monday, June 16, 2025
Hi there, we are sorry to hear you are running into some connectivity trouble. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. You may also send us an app log by going to Account > Wyze Support > Submit a Log. Thank you!
Mary M 75
Wednesday, July 2, 2025
OMG latest update is SOOOO frustrating, constantly disconnecting, constantly missing people and events, I'm so frustrated I can barely take it every time I try to open my camera it says it can't connect again. it has perfect Wi-Fi connection freezes and then shuts down get it together wyze you're supposed to be better than the cheap Chinese competitors
Wyze Labs Inc.
Friday, July 4, 2025
Hi Mary, thank you for your feedback on this, and we are sorry that you were having complications with your devices and the app after the update. If you have not already, please get in touch with our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with your devices.
Troy G 58
Wednesday, June 4, 2025
Do not buy for the subscription, ONLY THE HARDWARE. The hardware is amazing and works flawlessly. Tiny, small and super easy to set up anywhere at an extremely affordable price. No scription required. None. There absolutely is NO SUBSCRIPTION REQUIRED. However, if you choose to purchase a subscription... You absolutely will not like this ecosystem. REMEMBER THERE IS ABSOLUTELY NO SUBSCRIPTION REQUIRED and you will like your purchase. Therefore, I can only give 4 stars.
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