Jeff Malone 7
Friday, May 2, 2025
If your okay with paying a subscription to get even the basic OBD2 functionality go for it. I just ran a scan to see what codes came up and it won't even show them without renewing my subscription. It says it sent a free report to my email which isn't exactly the most convenient way to do things. That was 10 minutes ago and still no email. it's worth it if you want programming capability with a subscription. Otherwise I have a Bluetooth dongle from Walmart that does everything but the programmi
Carly Solutions GmbH & Co KG
Friday, May 2, 2025
Sorry to hear that! If there was a mistake in the email delivery, we can definitely re-send it. Have you contacted our support yet? Basic OBD2 reading should be available with the free report after scanner purchase. We're here to help if something didn't go as expected. Please let us know and have the chance to give your experience a positive note!
Adam Kuczynski 18
Friday, May 2, 2025
Update: if you do not cancel a month prior to the renewal, they will not honor it. The only way to cancel is a very obscure spot to fill out your info. I was charged for renewal without any way to stop it either on the app or their website. I have been forced to provide my location when using this app, and forced to provide the make of vehicles when filling out a contact form. The app is no better than a standard scanner you can get at any auto parts store. I recommend going anywhere else. Edited
Carly Solutions GmbH & Co KG
Friday, May 2, 2025
We're sorry to hear about it. While we ask to cancel 1 month before renewal, we're flexible. If the request comes before renewal, we'll honor it. Cancellation can be done in one tap in the app or via our website, depending on where you made the purchase. We're here to help if you had trouble finding the right option. Thanks for your feedback!
Clinton McCool 13
Thursday, March 6, 2025
Totally useless. I want to know EXACTLY what customizations are available for my vehicle before I purchase, but you can't find that out until you actually purchase. If you were smart, you'd allow a potential customer to input their vehicle and then show exactly all the customizations that can be done. Unless I know this is capable of customizing my car the way I want, there's no way I'm going to purchase it. So guess what? You lost a potential customer. Edited
Carly Solutions GmbH & Co KG
Thursday, March 6, 2025
We appreciate your feedback. Each car is unique, and customizations can vary by model and year. While we don’t currently offer a full preview before purchase, our support team can help with specific questions about your car. Reach out at [https://support.mycarly.com/hc/en-us/requests/new?ticket_form_id=360000444960]. Thanks for considering Carly!
Arthur Bearden 4
Saturday, April 12, 2025
Used to work great, but they moved to a forced update mindset. Just want to pop on and reset the oil maintenance counter? Too bad, download and restart first. Doesn't matter if the old version worked fine. Oh, that button stopped working in the new version and they haven't fixed it yet? Also too bad.
Carly Solutions GmbH & Co KG
Monday, April 14, 2025
We're sorry to hear this from you. We're not entirely sure what the exact issue is, but we'd love to investigate it further. Could you report the problem via our bug form? That way, our team can look into it directly:
👉 https://docs.google.com/forms/d/e/1FAIpQLSdbsVwxBpn4LCQyhMRcX8T3Agvm5xG9x55aON1XlbmTshcksg/viewform
Thanks for your patience!
Brendan O'Connor 7
Thursday, March 13, 2025
Very Negative Experience! After running across this app I figured I would give it a try as it seem to have some pretty good features that I was not able to find in other apps of this type. so after purchasing and trying the app for a bit I realized there were issues I tried contacting customer support and I got a response of doesn't support my vehicle so I asked for a refund and they have not cooperated at all on that front and just keep saying I can wait until it supported. No Refund -SCAM Edited
Carly Solutions GmbH & Co KG
Thursday, March 13, 2025
We’re sorry for your experience. Carly supports different features depending on the car model and build year. It is possible to check all the supported models and vehicles on our website. I have tracked your case and will reply to you there now, so we can work together! Thank you for your patience.
Your Carly Team
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