Lynn S
1,472
Saturday, June 21, 2025
I am tired of these chains that offer apps where you spend more time trying to get them to work than to actually go to the drive thru. However, going to the location you don't get the discounts. So screw it, after spening multiple occasions trying to get my stupid free sandwich I'm not going at all. Cleared my cache, restarted my phone, changed multiple settings, uninstalled and reinstalled and still getting an error about my Internet connection. Doesn't look like I'm the only one. FIX THIS! Edited
McDonalds USA, LLC
Saturday, June 21, 2025
Our app should always give you a smooth & hassle-free experience, Lynn. Share a few more details via the link so we can look into this: https://www.mcdonalds.com/us/en-us/feedback.html
Lisa Tollefson
740
Thursday, July 3, 2025
Awful app. It's buggy, slow, chooses bizarre locations, and has for some reason decided that I don't want to use the drive-thru. It still flashes up then off every time I open it, even after multiple uninstalls and phone reboots. It would be helpful if there was a map to show where my options were located, but no. I have to pull up Maps on my phone, type in McDonalds, and then figure out what address I want. in all, I have to drop this from a barely functioning 2 stars to an irritating 1. Edited
McDonalds USA, LLC
Sunday, February 9, 2025
it's not cool to hear, Lisa. try uninstalling and reinstalling and if that doesn't help, share your app email and any other supporting details here and we'll get back to you: https://www.mcdonalds.com/us/en-us/feedback.html
Otodus
1,619
Wednesday, June 25, 2025
This is my second review. It has been months since I last left a review. The app is very broken and has yet to be fixed. It constantly crashes. The code either doesn't load at all, or in the rare cases it does- it doesn't work at the drive through, despite having only just opened the app and refreshed the code. At first I thought, whatever, I just can't get rewards and I'll enter the info from the receipt to get my points. Turns out you can only submit 1 receipt per month. Fix the app please.
McDonalds USA, LLC
Wednesday, June 25, 2025
Let’s get your app back on track. A quick uninstall and reinstall might solve the problem. If not, drop us a message here: https://www.mcdonalds.com/us/en-us/feedback.html
Kēla Røxx
326
Monday, June 30, 2025
This app is still incredibly glitchy and continues to be more of a hassle or inconvenience than anything else! Every time I attempt to use it (which isn't often due to the inconvenience) I have to uninstall and re-download the app, which is a complete and utter waste of time. On average you'll spend 10-20min battling with this thing just to place am order. App still sucks, wouldn't recommend amd Wendy's doesn't seem to have this issue. Edited
McDonalds USA, LLC
Tuesday, December 13, 2022
Kēla, try giving the app a quick uninstall and reinstall to see if that will fix things up. if not, then reach out to us via the link below so we can look into this further. https://www.mcdonalds.com/us/en-us/feedback.html
Kristie Thomas
876
Friday, May 9, 2025
Only allows in-store pickup! I used to be able to pick up in the drive-through, and my location's drive-through window still asks if I have a mobile order. So it's not a location issue, it's an app issue. There is nowhere to change the option. I tried change on the location, and it lists pickup options there but does not let me select a different option. On the other hand, I've saved a lot of money and broken my habit of getting McDonald's several times a week on the way to and from work!
McDonalds USA, LLC
Friday, May 9, 2025
we’re all about making your app experience as smooth as possible, Kristie. if you’re having trouble, a quick reinstall might help. still facing issues? let us know here: https://www.mcdonalds.com/us/en-us/feedback.html
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