Marianne Chick 14
Thursday, May 29, 2025
I was forced to install this app due to a change in Alhambra Water ownership. It WILL NOT work on my Samsung S25 Ultra! I log in and it forces me to a "change your password" screen that is frozen - it won't allow scrolling down to get to the boxes to change my password. Absolute junk! Have no idea how to resolve this problem with the app on my phone.
Primo Brands Corporation
Friday, May 30, 2025
Hi Marianne! Thank you for sharing your feedback with us. We're sorry to hear about the issue you're experiencing. Please email us at
[email protected] so we can look into this further and help resolve it for you.
Brad Golden 14
Thursday, March 6, 2025
I am very disappointed with the customer service. I recently signed up and they misspelled my email (honest mistake). However after 3 (30+min) phone calls and an unanswered email that I sent through the website I am still unable to register to use the app or even create an online account. I wouldn't think it would be difficult to correct this but they apparently do not have the answer. I am told wait 24 hours for it to reset! I also did notice get the $50 credit they advertise.
Primo Brands Corporation
Thursday, March 6, 2025
Hello Brad, We are sorry to hear that you have not had a satisfactory experience with our customer service team. We have located your account, and one of our representatives will be reaching out to you to better assist in resolving your concerns.
A Google user 128
Sunday, July 12, 2020
UPDATE: Though new features were added, there is still a lot of improvements needed. First and foremost, ease of use. When creating an app, you should follow the rule of three - a customer should be able to get to any screen within three clicks. Additionally, when you arrive at a screen, you should be able to back out and initialize previous screen. This doesn't happen with a few screens. Add to Order is one example. When you back up, it takes you to the home screen, not view scheduled order. Edited
Primo Brands Corporation
Wednesday, July 8, 2020
Thank you for providing your feedback on enhancements for our mobile app. We are always looking for ways to deliver a better experience and have added your notes to the development list. We will continue to release new functionality and look forward to better servicing you as we move forward.
Britt B 62
Wednesday, June 10, 2020
Great service, bad app. This app needs to have all the functions of the website. You can't pay your bill, add extra deliveries, or even see any account info other than your delivery address. You can edit your recurring order & that's about it. I'm a longtime customer and I'm happy the company is developing an app, but right now it definitely needs work.
Primo Brands Corporation
Wednesday, July 8, 2020
Thank you for providing your feedback on enhancements for our mobile app. We are always looking for ways to deliver a better experience and have added your notes to the development list. We will continue to release new functionality and look forward to better servicing you as we move forward.
Tiffany Wiley 30
Tuesday, May 19, 2020
Seems to miss the mark for user needs. Most users are on the go, so mobile app makes life easier. Primary needs should be: paying bill, seeing past payments, updating delivery, ordering new. I'd suggest some user journey maps to identify user needs and outline the overall user experience you want for the users. Then build features around that cohesive plan.
Primo Brands Corporation
Wednesday, July 8, 2020
Thank you for providing your feedback on enhancements for our mobile app. We are always looking for ways to deliver a better experience and have added your notes to the development list. We will continue to release new functionality and look forward to better servicing you as we move forward.
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