Kaselier 90
Saturday, May 31, 2025
I believe this service is either very poorly supported or a scam. I have used it for several years without issue. In the past few months, I've been to several countries (Macau, China, USA) and every time the esim works for a few hours and speed stopper. Tech support is slow and completely unhelpful, repeating suggestions that do not work. Each time I have bought an esim from a different service that works instantly and flawlessly. I recommend avoiding this service.
Airalo
Sunday, June 1, 2025
Hi Kaselier, Thank you for your feedback, and we’re sorry to hear about the recent issues. We understand how frustrating this must be, especially after previously smooth experiences. If you’re open to it, please reach out to us via chat so we can take a closer look and help. We’d appreciate the chance to assist you better.
Didi Paris 33
Monday, July 14, 2025
Bought for second time, installation fine, activation never worked. Couldn't log into chat, app kept saying I was offline but wasn't true. So I bought it for nothing, lost money. I had to try to communicate with a 2nd cell phone & they kept asking for screenshots, so they weren't reading what I was writing. Lost money!!!! Edited
Airalo
Tuesday, July 15, 2025
Hello Didi! We appreciate your review. We are sorry that your eSIM did not work and that your customer support was not helpful. We want to check what happened with your eSIM. Please send us an email at
[email protected], including your eSIM details, and we will check what is happening with your eSIM.
Katie Gray 304
Saturday, March 29, 2025
I've been using this app for a couple years now! it was a lifesaver while I was traveling internationally and allowed me to access data quickly so I could navigate and book Ubers as soon as I got to my destination. now back in the states, I found it's less expensive to keep using airalo than it is to use the data from my phone carrier! I'm a happy customer and have rarely had any issues with service.
Airalo
Sunday, March 30, 2025
Hi Katie! Thank you for your wonderful feedback! We are so happy that our eSIM has been helpful for your international travels and that you are finding it cost-effective even back in the States. We are dedicated to making your mobile experience hassle-free, whether traveling abroad or staying local. We appreciate your continued support! 😊✈️
J. M. 88
Wednesday, March 12, 2025
POS app. Doesn't work. Says my device is rooted. It's not rooted. Probably has something to do with the fact that this app has 9 trackers in it according to Exodus. I've also been told that they severely price gouge in this app with prices as much as three times as much as that which you would expect to pay with purchasing physical SIM cards locally. I was willing to give it a shot anyway but not now!
Airalo
Wednesday, March 12, 2025
Hello, J.M. We're sorry you're having trouble with our app. We understand your concerns about the device being flagged as rooted. To assist you further, could you please reach out to our support team via in-app chat or WhatsApp? We'd like to help resolve this and address your concerns. Thank you.
Kristina C 49
Wednesday, April 2, 2025
Used Airalo for a recent visit to Tokyo, Japan. Unfortunately it was very unreliable. Access was inconsistent, working one minute and no connection the next yet I hadn't moved. It may have been a Samsung/android thing because an Apple user with me had no problems at all. I personally wouldn't use it again with a Samsung phone.
Airalo
Thursday, April 3, 2025
Hello Kristina. We're sorry to hear about your experience in Tokyo. Connectivity issues and slow speeds can be frustrating. We understand how important reliable service is while traveling, and we regret that we fell short in this case. Please contact us using the live chat available in your Airalo app, and we will take a look. Regards!
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