Ronald Sohn 52
Friday, April 25, 2025
Another babystep in the correct direction, HA's are disconnecting less. HA's are correctly syncing more often when getting a regular call so I can take/listen to phone calls through my hearing aids. At times I have to go to speaker when getting a regular call. When getting a call through WhatsApp they sync perfectly. I have a Samsung A25 which utilizes Android 14 for its operating system. Edited
Oticon A/S
Monday, June 10, 2024
Dear Ronald, thank you very much for your feedback. Please send us an email at
[email protected] and we will be sure to do all we can to help get you a more stable connection. Best regards, Oticon.
Michael Mayoral 57
Wednesday, July 16, 2025
Constantly disconnects and reconnects, whether you're in a phone call or listening to music. Prior version did as well, but this version is way worse! I've used this with different Samsung phones and replacement hearing aids with the same results. Also, this app seemed to cause a lag on my phone. When I uninstalled the app, my phone was much faster. Overall, my Phonak hearing aids worked much better and were more reliable. I will be switching back to them with my next set. Edited
Oticon A/S
Friday, July 18, 2025
Dear Michael, thank you for your feedback. We will need additional information to provide support. Please, reach out to the support team at
[email protected] mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Oticon
George Harter 14
Thursday, June 26, 2025
Over the last week the "new" Oticon Companion app failed 8x to pick up and adjust hearing aids. The old Oticon On worked much better over the last year. Both fail to give the user sufficient control over the hearing aids and I have to go back to the seller, in this case Kaiser Northern California. My left hearing aid now has almost no volume and no way to do a default reset or restore volume. Very disappointed in the current app and not happy about the fairly expensive hearing aids either. Edited
Oticon A/S
Monday, June 23, 2025
Dear George, we're really sorry to hear about your experience. We’ll share your feedback with our team. In the meantime, do not hesitate to reach out for support at
[email protected] mentioning this review. The support team will be glad to help you. Kind Regards, Oticon
Elvis D'Souza 4
Friday, July 4, 2025
Lots of BT sound hiccups when trying to play audio via the Connect clip. The old app never had this issue. A phone restart, connectclip restart, and not a hearing aid restart helped. This needs to go back through QA especially with flagship Android phones. UPDATE: Issue still happening --- I can swipe the app closed and the issue STOPS happening. This means the HAs, once BT connected, are stable. However, if the app is ALSO running, it disrupts the connection. Please fix! Edited
Oticon A/S
Monday, June 23, 2025
Dear Elvis, we're sorry to hear you're having trouble with Bluetooth sound when using the ConnectClip. We really appreciate you sharing what helps fix it. In the meantime, if you need assistance you can reach out
[email protected] the support team will be glad to help you. Kind Regards, Oticon
Jason Gillingham 16
Friday, July 4, 2025
It is amazing the difference my new hearing aids make. I can hear everything so much clearer now compared to all sounds being muffled. They are very comfortable, plus they have a great charging system. The charge lasts for more than a day, listening to music and listening to my online classes. It was very easy to set up. Dr. Jennifer Hartze, along with everyone else, is amazing. I would recommend Vibrant Hearing to anyone and rate them number one in the country.
Oticon A/S
Monday, July 7, 2025
Dear Jason, thank you so much for your kind words! We're really happy to hear you're enjoying your new hearing aids and that everything is clearer for you now. It’s great to know the setup was easy and that the battery lasts through your day. We appreciate your feedback! Kind regards,
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