Paul Spotts 80
Sunday, February 23, 2025
Downloaded the app, but it won't take any form of payment. I tried 3 different credit cards, including Google payments. Took about 10 minutes of fumbling before I just paid by card at the meter. What a world app, when there is always an error adding a payment method. Had a 2nd person try too...same issue. I think the app is dead.
PayByPhone Technologies Inc .
Monday, February 24, 2025
Hi Paul,
Can you please reach out to our support team if this problem persists? You may have been trying to use the app during a payment dispruption. Thank you
PBP, Jill
Mark Corsillo 32
Tuesday, April 22, 2025
- Ads? In a parking meter app that I pay for? Get lost. - What's the point of assigning location codes if you're going to assign the same code to multiple locations within the same geographic region and then make me select which one I actually want every time (even when I have one favorited and specifically selected that from my favorites)? - Really cool how sometimes the app just refuses to accept that the spot I've entered in the location I've selected exists until like the fourth try. Edited
PayByPhone Technologies Inc .
Monday, April 28, 2025
Hi Mark,
Our team can help disable ROKT offers for North American customers. Please visit https://paybyphone.ada.support/chat/, type "stop offers," and include your PayByPhone account email. Thanks for your feedback about codes used in the same country — we appreciate it!
PBP, Jill
Paul 196
Saturday, July 5, 2025
Until recently this was a brilliant app and worked perfectly. Convenient, quick, and effective. Then payment verification was introduced and it just won't work. The verification request goes to the bank successfully, and can be authorised correctly, but this app then insists its been declined. Unfortunately Pay By Phone seem insistent that its not their problem but its happening with multiple different banks and is now preventing me from using the app (and paying their commission!).
PayByPhone Technologies Inc .
Thursday, July 24, 2025
Hello Paul,
Thank you for letting us know about this. We’re sorry for any inconvenience caused and are actively investigating the issue.
Have a great day.
PBP, Joshua
Tony Heath 126
Saturday, June 14, 2025
I can't wait for the National Parking Scheme to get set up, because instead of having dozens of apps to pay for parking you'll be able to choose one and pay for all your parking around the country from one app. And when it's time to choose an app, this will NOT be the one I choose! Changed car recently, put personal plate on, DVLA confirmation instantly sent to me, yet a full month later PayByPhone still hasn't updated their data and I can't add my new car, so I can't use it to park!
PayByPhone Technologies Inc .
Wednesday, June 18, 2025
Hello Tony,
Thank you for sharing your thoughts with on the parking process. Can you please contact our support team so we can collect a few more details through this link?https://paybyphone.ada.support/chat/ We can look into the license plate issue.
PBP, Jill
George 2
Wednesday, July 9, 2025
6 years later, no improvement. nice from 2019 fine. could use some better implementation. doesn't seem to know the norms of where I'm parking (ie everyone at the commuter lot parks for the day... default me to a 1 day park). maybe even learn where i park or check where i am and make an intelligent guess where i could be parking. it works though. Edited
PayByPhone Technologies Inc .
Friday, March 1, 2019
Hi George, thanks for this feedback, we are always looking at ways to improve the system. If you have a moment to share your location with our support team, we can let the parking operator know about these desired changes. Most of the commuter lots allow up to 14 days of parking and so the duration options might be set for all customers, despite...
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