Paul 196
Saturday, July 5, 2025
Until recently this was a brilliant app and worked perfectly. Convenient, quick, and effective. Then payment verification was introduced and it just won't work. The verification request goes to the bank successfully, and can be authorised correctly, but this app then insists its been declined. Unfortunately Pay By Phone seem insistent that its not their problem but its happening with multiple different banks and is now preventing me from using the app (and paying their commission!).
PayByPhone Technologies Inc .
Thursday, July 24, 2025
Hello Paul,
Thank you for letting us know about this. We’re sorry for any inconvenience caused and are actively investigating the issue.
Have a great day.
PBP, Joshua
Tony Heath 119
Saturday, June 14, 2025
I can't wait for the National Parking Scheme to get set up, because instead of having dozens of apps to pay for parking you'll be able to choose one and pay for all your parking around the country from one app. And when it's time to choose an app, this will NOT be the one I choose! Changed car recently, put personal plate on, DVLA confirmation instantly sent to me, yet a full month later PayByPhone still hasn't updated their data and I can't add my new car, so I can't use it to park!
PayByPhone Technologies Inc .
Wednesday, June 18, 2025
Hello Tony,
Thank you for sharing your thoughts with on the parking process. Can you please contact our support team so we can collect a few more details through this link?https://paybyphone.ada.support/chat/ We can look into the license plate issue.
PBP, Jill
George 2
Wednesday, July 9, 2025
6 years later, no improvement. nice from 2019 fine. could use some better implementation. doesn't seem to know the norms of where I'm parking (ie everyone at the commuter lot parks for the day... default me to a 1 day park). maybe even learn where i park or check where i am and make an intelligent guess where i could be parking. it works though. Edited
PayByPhone Technologies Inc .
Friday, March 1, 2019
Hi George, thanks for this feedback, we are always looking at ways to improve the system. If you have a moment to share your location with our support team, we can let the parking operator know about these desired changes. Most of the commuter lots allow up to 14 days of parking and so the duration options might be set for all customers, despite...
David Robert Ray 26
Wednesday, June 4, 2025
Useful, but can be very slow when it comes to selecting time period to park - Keyboard takes a while to appear on screen when trying to select no.hrs! Keyboard issue worse 8/11/24, so used a carpark machine (one of them already out of order!). Today(4/6/25), app kept either declining card or stating that it was unable to trace my verification with bank, nor did force stopping help! - success with different app.Reduced marking to "☆" & uninstalling. Edited
PayByPhone Technologies Inc .
Wednesday, June 4, 2025
Hello David,
Thank you for letting us know. Can you please contact our support team so we can collect a few more details through this link?https://paybyphone.ada.support/chat/
This will help us investigate this issue as a potential bug.
**PBP, Jill**
Alex Lee 8
Monday, May 5, 2025
You can only have up to 5 vehicles. It becomes a chore for people who travel and rent cars frequently. Edit: Response based on the developer comment. * Deleting a vehicle, adding a new one, and paying for parking is pretty inconvenient. Why set an arbitrary number of 5? Is there a restriction on how much data you can return in the API? This number seems very small. * The link you provided does not work. It shows an error page. Edited
PayByPhone Technologies Inc .
Monday, May 5, 2025
Hi Alex,
We appreciate the feedback. Thank you for your feedback. This update brings optimized performance, improved accuracy, and enhanced notifications/receipts. If the link is not working, please visit http://www.paybyphone.com/ and click on 'Fleets'. Thanks!
PBP, Jill
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