LaCinda Rishel 8
Thursday, November 3, 2022
I can not work penny from my android phone anymore. I used to be able to. But about 1, maybe 2, month ago, penny just stopped loading. When it did work, it was a great tool, helped me keep track of my people. I was just starting to get the hang of it. And I was noticing an increase in attention to my business. Now, it's useless to me.... wish you'd get it fixed... 😪
Penny AI
Friday, November 4, 2022
Hi LaCinda, We do sincerely apologize for any frustration you have experienced with the Penny app and we would love to assist you! Please reach out to
[email protected] and our Customer Support team will be very happy to help you in getting you logged into your account. - Team Penny💜
The Cain Crew 3
Wednesday, January 10, 2024
I started working with Penny and was a very useful and helpful app, but it just completely stopped working on my phone. I tried to log in with my computer and it is doing the same. Frustrating!! It was helpful before, but worthless now! Edit: They have given an email below to help me... but after emailing back and forth, they have still yet to fix the problem. Edited
Penny AI
Monday, January 8, 2024
Hello, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at
[email protected]. Thank you.
Rachel T 7
Thursday, February 29, 2024
My company recently switched to this app, and moved away from the one we were using. I am very unhappy. This app isn't user-friendly. It isn't intuitive. I shouldn't have to scroll to the left for over 5 minutes to find the category I need. The search feature is hit or miss. I don't need a personal assistant, I have a planner. I need an app where I can access trainings and resources quickly without having to guess where it is or search forever. Very frustrated.
Penny AI
Thursday, February 29, 2024
Hi Rachel, we apologize for the challenges you faced with our app and want to make things right. Please contact us at
[email protected], and we'll gladly address your concerns and work towards improving your experience. Thank you.
A Google user 10
Friday, October 7, 2022
Desktop works great phone not so much. Haven't even had a chance to use it yet finally got it set up today. After spending 4 days trying to connect it to my phone I came here to leave bleh review and saw there is a desk top version so I went to see if that worked... Zero issues with that. As for my phone, I restarted, Uninstalled the reinstalled... Still can't get that to work and I see I'm not the only one. Considering that I do 90% of my work from my phone it makes this app kind of mute.
Penny AI
Saturday, October 8, 2022
Oh no! We sincerely apologize for the troubles you've had with the mobile app, Catherine. We are waiting on a new update to be released very shortly which should resolve the issue.
In the meantime, we'd be happy to take a look into this for you, please contact us at
[email protected]. Thanks so much!
Todd Alexander 9
Tuesday, May 11, 2021
Haven't been able to access it for nearly three months. Billing charges work, just not the program as I can't access it at all on computer or mobile device. They can't seem to figure it out. Very nice people and trying to help, but to no avail...but the billing keeps charging and the time spent trying to get it to working order has now passed the category of hours to the day category. Nothing but frustration so far.
Penny AI
Tuesday, May 11, 2021
Hello Todd Alexander, Thank you so much for reaching out. We're sorry to hear about your experience with Penny thus far. I've sent you a message through the Penny chat to learn more about the roadblocks you're experiencing! Chat soon - Team Penny 💜
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