La Ron Jackson

Easy, quick and convenient way to get insurance. There are a few fees that I think should be eliminated such as a policy fee and an installment fee but otherwise everything is explained in detail and easily understood. As with any insurance, prices are higher than they should be. But, overall great understandable customer service and easy to manage.

Maddie Colon

My first year was alright. Easy to sign up and was affordable. I have state minimum and my payments were about 160 a month. 2nd year, my premium went up over $200 a month for the same coverage. I went elsewhere and got insurance. I spent 4 hours trying to cancel my insurance with THE GENERAL and was told to call back tomorrow because they can not cancel it today. I am annoyed, as they have poor customer service when it comes to them canceling policy. It seems like no on knows what to do.

Claudia Hernandez

I can never log in to the app. It always says either my email, policy number and/or password is wrong. But I know it's not. I have been trying to log in for WEEKS now. Uninstalling the app and reinstalling doesn't help. Can't go to the regular website either because it brings up an error. I saw that in a previous review, someone was having an issue logging in, and they got a response that it was no longer an issue, but IT IS! I'm very frustrated with the whole thing.

Joe Barrington

The application is easy to navigate and The General has great customer service, including the automated features. Instant results when looking. I only gave the app itself 4 stars though because the PDF file doesn't open in the newest form of Android 8.0.0 on my device and had to call instead to get the proper file sent via email. Like stated adove, it was instantaneous so no, harm no foul. If the file opened directly from the app though, it would help out more so in case you're pulled over. Edited

Kathleen Whitney

I've had this insurance for 4 yrs. they were the cheapest, by hundreds. The next year price went up almost $800, and same the next year. Even had policy paid in full after some issues were Partially resolved the next yr. I really liked easy sign in esp finger print. But this yr tells me my policy lapsed can no longer access it. Also could not get due date changed so I could use auto pay. I could not sign in at all to make payment. I eventually went thru website to pay since Nov. Lots of issues