Dave Romanyshyn 1
Friday, March 14, 2025
so this app actually works pretty well. give it a few months and you will definitely see less junk mail. I do have one complaint though. the scan feature when you take a picture of the junk mail is garbage. 99times out of 10 the suggestions it comes up with are incorrect and you just need to search for the company anyway. with AI today is it really that hard to get a scan function that actually works?
PaperKarma
Thursday, May 15, 2025
Ah, we're working on it Dave! Lot's of considerations come into play when integrating AI - especially to protect your privacy.
Igor G. 5
Saturday, December 28, 2024
So far it has been underwhelming. It takes over a year for some mailers to process in their system, and pending after a year. Further, they don't let you add local town mailers, saying they can't find them in their database. And then they tell you you have to upgrade your plan to a 6 month, but then their app gives you an error saying you cannot change your subscription. Furthermore, I have been scanning junk mail from American Express into PaperKarma for six months, and it has no effect!!! Edited
PaperKarma
Wednesday, October 2, 2024
Hi Igor, thank you for the feedback. We did receive your ticket regarding pending mailers and have looped in our account tech team to reprocess what they can. Please reach out to let us know what error message you see when trying to upgrade. This may be a known issue with Google Play Store and not us specifically.
Cole Tjepkes 4
Friday, November 1, 2024
I have been subscribed for a couple of months. So far nothing I have successfully unsubscribed from has stopped as far as I can tell. I get get a deluge of Chase mail and I have submitted that many times. The app itself is okay but the scanning is pretty useless. Almost never finds the right marketer and never chooses correctly between my wife and I's name on the label Shouldn't that be really easy? Only two to pick from for a match. I will try for one more month and then cancel.
Ryan Terry 10
Tuesday, November 7, 2023
The unsubscribe service itself seems to work well, but this app has never once auto detected the company upon taking a photo of the mailer, so this part feels like a total waste of time. I always have to input the name manually, after waiting several seconds for the photo to be "scanned", so the convenience of this paid service isn't quite what it claims to be.
PaperKarma
Friday, December 29, 2023
Hi Ryan, we had some issues with photo recognition which we have now resolved. Please make sure to update your app and to hone in the camera as best you can to take a picture of the mailer logo or return address, as opposed to the entire mail piece (the more text and images that are captured, the higher the probability recognition is impacted.
John Morris 6
Wednesday, June 12, 2024
Service gets 5 stars, app gets 1 or at most 2 stars. Very un-user-friendly - lacking very basic capabilities such as being able to reorder the list of mail recipients in terms of priority. It allows one to set a default recipient, but after that one can only access the recipients in the order created. SO BE WARNED if you are new to the app that you should create mail blocking requests only in the order of your preferred priority, because the app lacks a basic ability to re-sequence your list. Edited
PaperKarma
Friday, December 29, 2023
Hi John, sorry for the late reply here as we had reduced working hours over the holiday period. Our developers managed to isolate and fix this 12/23 issue you reported, which affected Pixel devices running Android 13. Please update your app to the latest version. You can always reach out to us for suppport at
[email protected]!
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