Piper Wheeler 31
Friday, January 5, 2024
I like this system BUT both with the old model and new model, regardless of a new battery, every time we go for a walk, I open up the app and it "can't locate tag." So I have to manually push the tag. It lights up blue and then it connects. I have to do this every day. If he were to actually escape, I wouldn't be able to find him. Which is the point of the app. So I'm looking for something else that doesn't just turn off randomly so consistently.
Heather C. 53
Saturday, April 9, 2022
The app is horrible. Bought this to track our walks and to have a backup method in case one of the dogs gets out. This will not do either.The app is clunky at best. Something as basic as searching for a friend's profile on there is impossible. The tracker itself constantly doesn't work, we have gone on a couple walks now with it, and one didn't show up at all, and one tracked for .11 miles on a 1.5 mile walk. Have had for 4 days and half the battery is gone already. Cust srvc doesn't care either Edited
Pawscout Inc.
Wednesday, April 20, 2022
Heather, so sorry to hear this. We are customer service and we care deeply! Walk-tracking is one of our most popular features, so we definitely want to get you up and running. Please contact us at
[email protected]. We are very happy to replace your tag if we find a problem.
Randy Veloz-Lee (Randy Christian Lee) 29
Monday, June 20, 2022
Immensely disappointing. Not just from a software perspective, but a hardware perspective, my dogs are able to chew the trackers open and access the battery. Thankfully they didn't eat it and get hurt. There has to be better solutions out there for tracking our beloved pets. This solution is not the answer. The app constantly gave me and my partner unnecessary notifications, and lacked consistent connectivity to the trackers themselves. And the Pro service? It's not even worth trialing.
Pawscout Inc.
Friday, June 24, 2022
Randy, we are very concerned to hear your comment and want to help. The tags should be difficult to impossible to open for a pet. Please write to us at
[email protected].
Juanita Anderson 27
Sunday, May 3, 2020
the device is okay. but if I find something that works better I will definitely be switching. the company says the device is not GPS based it is Bluetooth based, however I would be willing to pay more for a device that used a combination of GPS and Bluetooth or GPS only. the settings feature does not actually provide any settings at all. some of the descriptions and features of the device can be somewhat misleading. I did initially have a lot of trouble getting the device to work. Edited
Pawscout Inc.
Wednesday, April 10, 2019
Thanks for the valuable feedback. Our team is constantly working to improve the Pawscout experience. Pawscout relies on a community of Pawscout users to help identify Pawscout pets. Unlike GPS, Pawscout doesn't require frequent charging and no monthly fees. Thanks again for your support. We look forward to turning around your experience.
Louis Nicholson 30
Tuesday, December 29, 2020
Do not buy if you love your pet. The device is very unreliable. Every couple of days it constantly tells me my dog is out of range when its sitting right next to me. Had subscribed to pawscout pro trial which was suppose to give me quick troubleshooting service. That was a joke so I canceled that. Update on Dec 29: Discovered I have to delete and then reinstall the app every couple of days when the app says the unit is out of range. That makes it show up again. Bummer! Edited
Pawscout Inc.
Wednesday, December 23, 2020
Hello, Louis. Please write to us again at
[email protected] so we can connect! We are unable to find any new tickets from you. We wish to help turn around your experience!
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