Amanda Sorensen 15
Wednesday, November 20, 2024
Signed up for a free year subscription. Immediately found out why it was free. Almost every class I was interested in was $10-$20. There are some free classes which are nice. I cancelled my subscription so it won't renew. I am wondering if I had not had the free first year if the classes would still be extra...
TN Marketing, L.L.C.
Wednesday, November 20, 2024
Thank you for your review. You have access to the classes as long as you are logged into your active membership with your email address and password. Please reach out to Customer Service during our regular business hours if you still need assistance!
Rebecca Ratcliffe 20
Wednesday, July 2, 2025
I signed up for a premium subscription with a one year special, but have been unable access any premium content on the app. I am also unable to make the video full screen on the website, so the only way to watch is a thumbnail size video. I tried all the troubleshooting tips that customer service gave me with no change. When I called. They said they were going to have to log into my account and let them troubleshoot it from them logging into the app. I do not feel comfortable with that.
TN Marketing, L.L.C.
Thursday, July 3, 2025
I am sorry that you are having issues using our app. Make sure that you confirm you are connected to wi-fi or cellular data. A weak or blocked connection can cause loading issues. You can also disable VPN, as this can interfere with streaming. When streaming on the web, there is a square in the bottom right-hand corner for full screen.
cassandra cochran 50
Monday, May 5, 2025
They make it seem like a great deal initially with a $5.99 membership for the year, but still have to pay $10 for classes and have minimal free videos. Then it's impossible to cancel your subscription through the app, and they will end up charging $123 for a yearly renewal without notifying you to remind you that the subscription is renewing soon. Their customer service is useless and will just offer a $35 yearly membership and will not reimburse you if you reach out. It is a huge scam.
TN Marketing, L.L.C.
Tuesday, May 6, 2025
Membership includes access to over 2,000 classes at no extra cost.
We do offer the option to cancel online, or you can contact us, if you still need assistance with your cancellation, please reach out to us at 1-888-891-7203 for assistance with any issues. for more contact information, please visit https://www.craftsy.com/contact/.
henry marin 7
Friday, February 7, 2025
Streaming is buggy and stops once in a while. There is no shared favorites or history between browsers and tablet. Which means you have to manually duplicate anything you do on one platform to the other. Imagine if your phone didn't have the same Netflix history as your computer browser. This is a pretty big flaw for which Craftsy doesn't seem to be concerned about. Edit : I see these issues have been happening for well over a year and they haven't been addressed. Edited
TN Marketing, L.L.C.
Tuesday, February 11, 2025
Thank you for your feedback. I have forwarded your comments to the proper department.
Paul Miehlke 22
Tuesday, February 11, 2025
Another deceived customer! :( BEWARE If you are a crafter and like which topics they show you BEFORE YOU pay anything, SET Calendar Reminders to Cancel in Time!!! Not worth the annual charge! Craftsy shows a variety of quality training, but for the very basics. When you look in account info for the terms of the promotional trial, there are no details! Months before what I thought was the deadline I was surprised with an $188 charge. Now starts the fight to get that charge returned. Beware!
TN Marketing, L.L.C.
Wednesday, February 12, 2025
Hello Paul, we do offer an annual membership for a low price, With your subscription, you have access to over 2,000 classes between all the categories that we offer. All our subscriptions come with automatic renewal, and you can cancel at any time during the trial period. we send a reminder 30 days before the anniversary date.
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