A Google user 59
Thursday, March 12, 2020
When I started a month ago, "free" rooms were possible without spending any money. Then they changed the game and diminished the value of the points you earned, requiring you to spend $100 to book 4 nights. Not ideal, but doable. Then they changed it again, requiring $200 to spend 4 nights. Not happy about it, but I still continued to spin. Today's recent update has completely ruined the game. If I want to stay 4 nights, I have to spend $750. God only knows what's next. No longer worth the time.
Wynn Social Gaming, LLC
Monday, March 30, 2020
Due to factors like a few players who try to take advantage of the VIP program and unforeseen events which we cannot control, we are forced to make changes without prior notice. We don’t make sudden changes intentionally and working diligently to minimize the need for changes. Please feel free to write to us for any concerns via
[email protected].
Andy R 57
Monday, May 6, 2024
Pulled a major bait and switch. Drastically changed the rules/costs in the middle of one of the time intervals that they had previously created. Hard to explain, but stay away. Haha.... update. Once again drastic changes. Now it costs more than 400 bucks in game spending just to be able to book two nights. And that's it. You can't book more than two. Edited
Wynn Social Gaming, LLC
Monday, May 6, 2024
Dear Andy, we're sorry for any frustration caused by recent changes. Your feedback is valuable to us. Please reach out to
[email protected] for assistance and further investigation. We strive to provide fair and enjoyable gameplay for all. Thank you for your understanding.
D A 11
Wednesday, July 8, 2020
Update#2: it looks like most bugs are resolved. The only way to avoid data loss is log in as a facebook user. I'm not a facebook user so I had no way to get my info back on a new phone. Most games on Android let users log in with a Google profile. Lost almost 2000 points cause I'm not a FB rat. Update: reduced rating from 5 to 3 stars. App is very buggy lately. Connectivity issues and hanging especially after winning. Very odd. Lots of fun! A great way to pass time and it's also rewarding! Edited
Wynn Social Gaming, LLC
Monday, June 1, 2020
We are sorry to learn about your unfortunate experience. Our support team would be more than happy to assist in resolving the issue you are facing. please feel free to share the details by pressing the HELP button under Settings. Our Support team will get back to you as soon as possible. Keep spinning and have fun!!
Kevin Soden 34
Saturday, May 4, 2024
I booked 3 nights when it was free... Then COVID hit and it was cancelled. They gave me a year to book another without the VIP status needed...but the restrictions were still in place, so I ended up losing it. I kept the app in case I could ever use it again. But after all the updates, it costs way too much for someone across the country that only goes to Vegas once a year. Very disappointed. Edited
Wynn Social Gaming, LLC
Sunday, May 5, 2024
Dear Kevin, we apologize for the inconvenience you experienced. We understand your frustration and value your feedback. We're continually working to improve the app and appreciate your patience as we address these concerns. If you have any further questions or need assistance, please contact us at
[email protected]. Have a nice day!
A Google user
17
Thursday, April 9, 2020
Been over 12 hours trying to upgrade app, nothing, absolutely nothing. I'm pretty sure I'll lose my 3x multiplier, and drop in points. I cant play, collect daily or free bonuses. This upsets me, especially reading the other responses about the new upgrade. I've restarted, connected to wifi, everything I could think of, and yet, still, nothing!
Wynn Social Gaming, LLC
Thursday, April 9, 2020
We are sorry to learn about your unfortunate experience. Please feel free to share your concerns by pressing the HELP button under Settings. Our Support team will get back to you as soon as possible. We appreciate your patience and understanding.
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