Richard B

I bought this to keep up with an elderly parent. Upon my cursory testing it seems just okay. it does get the location fairly close. I want to save as much battery life as possible so I only want to be able to track it on command. every time something bumps the darn thing. it sends me a notification and email in my phone. I don't want notifications every time it moves but I can't for the life of me figure out how to turn that off. if I can get this figured out i can bump up the star rating

Justin Lee

I recently talked with customer service and they were able to resolve my issue. You will still need to cancel the subscription and then pick a new plan so I think long term where it can be feasibly done in one click would be ideal and not cause confusion. Right now there isn't any indication on canceling first on the app to pick a new plan. Edited

Don Bowins

Used to work, now the device doesn't update when I attempt to refresh it. It's stuck in two days ago. Glad I only purchased one for testing purposes. As of now, my equipment could be half way across the country, and I wouldn't know it. Seems I'm not the only one having this issue. Giving an additional star because it used to work well. Update: User error. Support identified that I had set the device to sleep when not moving. I immediately remembered doing so. Stars reflect the awesome service. Edited

Robyn Hurst (Vessels of Clay Yoga)

The tracker seems to work well. I ordered it in advance of an overseas trip; it did what I hoped that it would do. The only downside is a monthly subscription charge of 19.95, & if you do not give them advance warning, you will be charged again. I was only traveling for one month and did not get noticed them in time. With some extra effort, I was able to get the second month's charges refunded. once I finally heard back from them, they were very nice. Edited

Adny Angrand

Would like to be able to change the Tracki icon image. You get the option once you register a new Tracki. But can never change it again. Also it seems you can't track "inside" a building or facility. Like a department store. The Tracki stops at the front door. But seems to work fine inside my own house. Also, I can't toggle device name on/off (The middle option on the map's upper right menu). It turns on automatically after two or three seconds. Otherwise it tracks just fine. Google Pixel 7. Edited