Harshdeep Singh 130
Sunday, July 6, 2025
never trust urban company on the pricing. they will show a lesser amount on the app to book. and when the technician arrives, he will add components based on the rate chart which leads to a higher amount. and we have to pay extra to get the work completed. they will always show a less price and then charge extra
Urban Company
Sunday, July 6, 2025
Hi Harshdeep,
Apologies for any inconvenience caused. Our prices are competitively set according to market standards. However, we would like to get this checked. Kindly share your registered contact details at
[email protected], so that we can look into this and assist you further.
Regards, Team Urban Company
Jacob 53
Sunday, April 13, 2025
Good experience so far. I have used only twice and both times it was good, and the people who came were very professional. The packaging for full cleaning is a little constraining in terms of choosing just one room cleaning with bathroom. I'm forced to add additional services to meet a minimum requirement of 2700, which I thought was a little too business like! Edited
StOrM 1,167
Monday, January 27, 2025
The cleaning subscriptions were fairly prices which was the highlight of UC when compared to any other cleaning services and I booked a subscription but after the first time, they'll know that the customer would book again hence increased the price by almost 1500 when trying to renew the same plan. This is not I had expected from UC but at the end they show you their true color. PS: For the below response, the market standard rate cannot go from 2100 to 3400 in 2 months, people are not stupid. Edited
Urban Company
Tuesday, January 28, 2025
Hi, All our prices are competitively set as per market standards. We also provide highly skilled and verified professionals, warranty periods and insurances on most services. However, we will forward your feedback to our team. Regards, Team Urban Company
Roshni Jaiswal 486
Sunday, November 17, 2024
App is good and service is good as well but don't understand the payment mode restrictions. Should be a COD for regular customers and not change it to online only as that could be an issue which ultimately restricts usage of app. Service s are already double the market rate and if someone is availing it, let them pay for it after the service.
Urban Company
Sunday, November 17, 2024
Hi,
Apologies for the inconvenience. Our prices are set as per market standards, and we provide warranty for our services. The "Pay After Service" option is available on our app but may be disabled due to high demand. If you'd like to discuss further, please email us at
[email protected] with your contact details.
Regards, Team Urban Company
lasya Suma 44
Monday, June 30, 2025
As a first-time user of Urban Company. I booked a cleaning service and the payment was deducted from my bank. However, the app shows the payment was declined and my booking didn’t go through. There is no proper customer support available—only automated Q&A with no chat, email, or phone number to contact. I am unable to get help or a refund. Please improve your support and resolve this issue quickly. Very disappointing experience for a first-time customer.
Urban Company
Monday, June 30, 2025
Hi lasya,
Sorry to hear about your poor experience with us. Please share your registered contact details along with your concern at
[email protected] so that we can get in touch with you and resolve the issue.
Regards, Team Urban Company
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