Alen Smajic 4
Thursday, January 23, 2025
Ever since this new company has taken over it has been nothing but issues and discontinuing certain apps from connecting and syncing issues. After I get my 20k points for this quarter since I already started I will be deleting this and encouraging everyone I know to do the same. Reached out to customer service and they were about as useful as the syncing mechanics on this app. Still losing out of thousands of points because my calorie tracker, and 20 days of walking 7k/10k steps not registering. Edited
Personify Health, Inc.
Thursday, January 30, 2025
Hello and thank you for your review! In order to obtain a better insight into your inquiry and address it further, we kindly advise contacting our Support team via email (
[email protected]), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).
Rhonda Bradford 2
Wednesday, November 15, 2023
10/14/23 Since the most current update, I can't access or update any information, complete my daily tasks, etc. Ugh! It's so frustrating! ______________ I've been using the app since March 2017 and haven't had any issues, including after new updates. This app is user friendly and a great tool for staying on track. The only thing I would suggest is offering more workout options on the dropdown list.
Personify Health, Inc.
Friday, November 17, 2023
Hello! Could you please reach out to our Support team so we can address your inquiry in further detail? You can contact us via email (
[email protected]), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!
Kat 40
Thursday, April 18, 2024
Update: Each update makes the app harder to use. The new layout makes it difficult to find things. Some healthy habits also magically disappeared & can't be readded (like the sleep tracker which nets you more points). Good concept but needs improvement. Like many others, I have to use it for work. Syncing is a pain & I have to always do it manually. The program also offers more ways to gain points, BUT you have to really dig to find them or link to all these other third-party apps. Edited
Personify Health, Inc.
Friday, April 26, 2024
We would like to address your inquiry further. The best assistance on this matter can be provided by our Support team that you can contact via email (
[email protected]), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).
Kevin Kuramura 54
Tuesday, July 30, 2024
Update: the specific issue is resolved but I still don't love the app. The app has always been a little unintuitive and freakishly slow, but lately my phone keeps saying that the app isn't responding like every 3 seconds. I can tap "wait" and everything is fine and I can go about my business for another 3 seconds. I've tried reinstalling the app but same issue. Absolutely dreadful experience. If my work wasn't literally paying me to use this app I would not keep it on my phone. Edited
Personify Health, Inc.
Tuesday, August 13, 2024
Thank you very much for taking your time to review our app! We apologize for the performance issues you experienced with our mobile app. Our Support team will gladly help you address this matter. You can contact us via e-mail (
[email protected]), Live Chat (2AM - 9PM EST, Monday - Friday) or Phone (8AM - 9 PM EST, Monday - Friday).
Jasmin Brooks 17
Thursday, April 25, 2024
I've used this app for almost two years with few complaints, but in the past 2 weeks I've had a heck of a time getting it to accept my Garmin stats consistently. I've done all of the things to try to resolve this problem to no avail. This isn't just an app issue either, as the website is showing the same data (or lack thereof). My coworkers are also having the same issue, so I know it is a system problem within Virgin Pulse. It's a bummer because this has been a fun app til now.
Personify Health, Inc.
Thursday, May 16, 2024
Thank you very much for taking your time to review our app! We apologize for the performance issues you experienced with our mobile app. Our Support team will gladly help you address this matter. You can contact us via e-mail (
[email protected]), Live Chat (2AM - 9PM EST, Monday - Friday) or Phone (8AM - 9 PM EST, Monday - Friday).
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