Jonathon Barton 1
Friday, July 18, 2025
Looking for a one-time event (band doing 3 nights of playing one of their albums all the way through) and Vivid was the top search result. Said "6 tickets left" - I bought - only to find out that the venue has a BAJILLION tickets, at *half* the price, 5 minutes later when looking up the address of the venue. You got my purchase. One time - and never again, AND a one star review.
Vivid Seats
Friday, July 18, 2025
Hi Jonathon! As a ticket marketplace, we connect buyers and sellers to make transactions happen. Sellers choose their own prices, which can be higher or lower than the original face value. Since prices change in real time as tickets are bought and listed, we recommend comparing options and checking back frequently to find the best deal!
C P 28
Monday, June 2, 2025
Insanely frustrating. I cant log in at all to use my credits from a previously cancelled event (which they refused to refund, only give credit). It says it sends a "magic link" but I have never received it, including my spam folder. I have confirmed and retyped my email address multiple times. I have tried from different browsers and mobile. Support has been completely unresponsive, so I'm locked out of my credits. Edited
Vivid Seats
Monday, June 2, 2025
Hi, CP. Thanks for letting us know. We'd be happy to help solve the issue with your account if you'd like to DM us on any of our social media platforms with your order information.
Sam Jewell 11
Sunday, May 11, 2025
My order had 2 tickets. They charged me a $20 service fee for each ticket in my cart.. That would be the same as paying for shipping for every item in one box. I had to speak with customer support multiple times to even get the tickets. What great a great 'service' they provide. I will gladly pay another company two times the price in the future just to avoid the headache and hours on the phone just to get what I overpayed for. Edited
Vivid Seats
Thursday, May 1, 2025
Hi Sam. Thanks for taking the time to share your feedback. We include service fees on every order, and if applicable, delivery fees as well. The pricing breakdown is available to view before completing your purchase. If you have any other questions, please send us a DM with your order number on any social media platform so we can further assist.
Mary Love 16
Tuesday, May 27, 2025
At first this appeared to be an easy app, but after my purchase, I had trouble accepting my tickets and after trying the chat and endless tries to get someone on the phone for customer service, I finally gave up in utter frustration. I feel like I have lost my purchase cost and gotten nothing for it and cannot get the help I need to rectify the problems I am having. This is a very poorly managed app and should be either shut down or held accountable for the money it is costing people.
Vivid Seats
Tuesday, May 27, 2025
Hi, Mary. Thanks for reaching out. We hear the frustration regarding the ticket download process and would be happy to help out. You can DM us over any of our social media platforms and we'll help you navigate your difficulties.
Keri Buhring 78
Friday, May 2, 2025
Buying fees are super high, about one third the price of the ticket added on total price. This was not apparent to me when buying on the app. I could not access the Help Center by phone or by Live Chat option because it did not recognize my phone number. When I went to my profile, I did not see a place to enter a phone number. Without a phone number it recognizes, I could not be helped. Very poor set up. In sum, use Tickpick for NO buying fees and easier customer support.
Vivid Seats
Friday, May 2, 2025
Hi Keri, We display taxes & fees together during checkout to help make the final total clear. You can review the details on the last step before placing your order. If you need assistance, you can reach us via live chat on the app, by phone, or on social media, whichever is easiest for you. We're here to help with any issues accessing your account.
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