Steve G 41
Sunday, August 10, 2025
JUNK!! It's worked for the past 7 months with no issue, BUT suddenly yesterday it stopped functioning properly. The time changed and was over 6 hours wrong, the date changed to 2021, and now it won't recognize the wifi. I've tried every fix that I could find with no positive result. So, I sent an email to the listed support email address, and that got bounced back. A device that won't work and no tech/customer support. This sucks.
Mark Flynn 17
Sunday, November 16, 2025
This app is terrible. It connects to the frame easily but that's is the end of it When accessing the gallery to select photos, I find it incomplete. Only a small portion of my photos are available for selection. Then they never appear on the frame except for the first person to add photos and only their initial selection. Sorry if that is confusing but that is how well this app works. Those that used the Apple version had no problems. Every Android user had no success.
Tammy Williams 5
Wednesday, October 8, 2025
2nd frame. I haven't had any issues with the app (either frame) so I haven't needed customer service. The 1st frame just died. Wouldn't turn on, but i had that for a few years. Just got another one bc the price was right for the size. Already had the app so it was simple to add another frame. Would be nice to transfer all the photos from one frame to the other within the app, but not a big issue bc I share with my mom from Facebook pictures so it's all still available.
Kami Smelser 17
Friday, August 1, 2025
Don't buy a frame that uses this app. What a nightmare. Difficult to set up, zero ability to manage the frame. ALL managing needs to happen on the frame. Not helpful when the frame is for 90+ yr old grandparents. The app doesn't open 90% of the time. I reached out for support and my email was returned as undeliverable. Nice. Buyer beware. Make a different choice!! Wish we had.
Holly B 9
Sunday, June 15, 2025
It keeps bugging out. You can connect to frames and they will show under your connected frames but when you go to send photos no frames show. Since I bought frames as gifts for elderly family out of state - they can't easily help me reconnect. Made the mistake once of deleting and reinstalling the app because sometimes that fixes other apps but there is no way to log into your profile. stupid. It would be nice to have an option to see what photos you've sent to certain frames in the past.
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