Keith David Rallestan 627
Sunday, April 13, 2025
Using the app was a total waste of time and money. Not only it does not give you the quality of the photos, but also how the money is too much for only a week. This doesn't even give a free trial to test if it really works out just fine. The only thing u can do in this app free is to change blurry image into more clearer quality yet that still disappointed me. Eww, this should not exist as free if all the things we could do to ur app are all not free.
Shenzhen Wondershare Software Co., Ltd.
Monday, April 14, 2025
Hi there. We apologize if our app's premium features have caused frustration. We do offer some free features within the app so users can test the app before purchasing, while the full version needs to be paid. Thanks for your support.
Dameon-Megan Culver 44
Saturday, March 12, 2022
Furious and Annoyed. I purchased the annual plan last week yet my account status still reads "FREE USER" therefore I am unable to use anything this app has to offer. I have spoken to multiple customer service representatives and not a single one of them has fixed the issue nor offered any type of compensation. Oh, did I forget to mention in the mobile app the "HELP" menu literally opens up to a blank page and "SETTINGS" gives option of logging out and that's it??! I want my money back.
Shenzhen Wondershare Software Co., Ltd.
Tuesday, March 15, 2022
Hello, we're very sorry for your bad experience. At present, we only have monthly packages on our mobile product, and we do not provide the purchase of annual packages. Please feel free to email us at
[email protected] with more information so that we can better help you solve the problem.
Cindy Smith 71
Tuesday, July 15, 2025
I paid for a Premium subscription as per your description yet upon opening the app, I could not find the advertised section that I paid for, nor could I create an account. I want my money back. do not waste your time and money folks. I hope I don't get some "sorry" messages this is fraud and I want a refund. Edited
Shenzhen Wondershare Software Co., Ltd.
Wednesday, July 16, 2025
We're truly sorry for the frustration you’re experiencing — we completely understand how upsetting this must be.
To help us resolve the issue as quickly and accurately as possible, please report the problem through the Feedback section within the app. Our team will carefully review your case and get back to you within 2 to 5 business days.
Carlosvr71 10
Friday, July 18, 2025
I tried to recover a Google chat, and it did not work as advertised. For chats, it seems as if the app needs to be installed in order to keep track of the data. Otherwise, it knows nothing of the history. Pass it up if you're in the same boat. Really should be zero stars.
Shenzhen Wondershare Software Co., Ltd.
Friday, July 18, 2025
We apologize for the inconvenience. Please provide more details about the issue so we can help clarify and resolve the misunderstanding.
Karii Dhani 35
Monday, July 7, 2025
I'm experiencing a major issue. This app does not appear under my subscriptions or my paid history but deductions have been made from my bank account. On Wondershare account it shows I have subscribed but states that I cannot cancel on that account and need to cancel on Google Playstore but how do I cancel something that does not appear on my Google Account? Please resolve asap and I would like a refund for everything that has been deducted as I did not subscribe!
Shenzhen Wondershare Software Co., Ltd.
Monday, July 7, 2025
We apologize for the inconvenience. We would like to know why you need a refund so that we can help you resolve the issue.
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