James Donahue 19
Monday, October 25, 2021
The recent update was a case of design edging out function. For a sleeker interface, I lost recent trips, realtime updates on my train or bus, and the ability to buy a ticket for a specific journey. I would much rather go back to the old graphics, because I used all these features regularly.
Hamburger HOCHBAHN AG
Wednesday, November 17, 2021
Dear James Donahue, please excuse our late reply. Thank you very much for your feedback. We are planning to integrate more functions into the app in the future based on feedback. Are you getting along better with the new app in the meantime? Kind regards, your HOCHBAHN / LW
Jo. B. 9
Thursday, May 4, 2023
This app has seen a lot of growing pains. The current version is a major improvement over previous releases. It's great that you can save journeys, see cost options for tickets, and check nearby departures. The most recent fix seems to finally allow the app to tell you if a saved journey has changed (delay/cancellation), which is a big improvement. The app still doesn't give realistic suggestions regarding transfers, and the app info and the info at the stops/stations are often different.
Hamburger HOCHBAHN AG
Friday, May 5, 2023
Hello Jo. B., thank you for your feedback. We're glad, you think we have improved the app. We are still working on optimizations, for example, you can now change your switching preferences. Always feel free to contact
[email protected] with specific examples so we can review them. Kind regards, Your HOCHBAHN / MG
Andre Julius 44
Monday, November 1, 2021
I am a bit disappointed by the recent redesign. Two of my mainly used features are gone: a 'via' station & saving routes so I can view them later/ see where the train is currently With the redesign I can only buy tickets after selecting a route, but I dont need to buy one, I just wanna save that route. Also I just noticed I can no longer see where the train I am riding is nor the delay (if any) it has. I think the best part is the option for wheelchair users which just turns up the contrast LOL Edited
Hamburger HOCHBAHN AG
Tuesday, October 19, 2021
Dear Andre Julius, following requests from many customers, we have minimised the functions of the app to the relevant functions for better clarity. We ask for your understanding. Kind regars, your HOCHBAHN / LW
Frederik Finck 29
Thursday, October 21, 2021
Wow, they did. A completely new app and it is even worse than the previous one which was already 0 stars. They just fire everyone who had anything to with developing this. You cannot login (it says wrong password although it is definitely correct, I just reset it). After multiple attempts you finally can. Same for fingerprint confirm. And buying a ticket does not work at all. I'm actually riding without a ticket right now because of that. Have they heard of bug testing, unit test and so on? Edited
Hamburger HOCHBAHN AG
Monday, September 27, 2021
Dear Frederik Finck, at the moment there are unfortunately some disruptions in the app. We are working to resolve these in a timely manner. We ask for your understanding and apologize for the inconvenience. Kind regards, your HOCHBAHN / LW
Art Cst 3
Wednesday, December 8, 2021
The app design is good, however they sacrifice functionality for the looks. Now you can't save your routes or use the 'via' option, effectively making the app dumber. Also, the search tool is somehow worse than before, and on top of that, it doesn't account for construction work. It is a waste, since you are better off planning your journeys through other 3rd party apps, then go back to hvv app to buy your ticket. Such a pain, just put back the lost functionality.
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